ProgramManager,EUCreditBusinessOperations

The EU Credit Business Operations team is seeking a hands-on, multi-talented Program Manager to drive operational excellence for our Credit payment products, which are offered in collaboration with external financial partners. In this role, you'll manage relationships with third-party partners and internal stakeholders while driving projects that improve customer experience across Amazon's payment ecosystem. You'll identify operational gaps, resolve customer-impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast-paced, dynamic environment. Working at the intersection of operational excellence and strategic planning, you'll be responsible for both "run-the-business" tasks and strategic initiatives. Your ability to multitask in an environment with numerous demands while maintaining the highest standards with our internal stakeholders and external partners will be essential. This role requires strong communication skills, business judgment, and a data-driven approach to identify and address customer pain points. Key job responsibilities Facilitate relationships with third-party financial partners and internal teams, driving cross-functional collaboration to support payment products post-launch Manage program life-cycles, define objectives, and deliver projects to improve customer pain points within the larger Payments organization Identify operational gaps and develop requirements for new projects, applying relevant tools and mechanisms to measure progress Resolve customer-impacting issues and work with internal teams to improve credit customers' experience through standardized processes and automation Develop and analyze metrics to assess performance trends, conduct deep dives in all areas of product responsibilities, and demonstrate significant annual efficiency improvements A day in the life In this role, you'll start your day mo