ProgramManager,EDSPProgram

Key accounts management role encompasses comprehensive strategic oversight of Amazon's last-mile delivery network, with primary focus on managing Top-10 Delivery Service Partners (DSPs) while overseeing a broader network of multiple of hundred partners. The position leads Project Baithak, a crucial initiative involving monthly and quarterly business reviews and performance tracking, while simultaneously managing the IN eDSP partners to ensure network-wide partners' success . Core responsibilities include spearheading partner escalation management, driving prevention initiatives. The role requires direct interaction with multiple stakeholders including operations, finance, compliance, and legal teams, while maintaining strategic alignment with Amazon's last-mile delivery objectives. Ambiguity: The position operates in a highly dynamic environment where navigating complexity and ambiguity is paramount. This role demands innovative problem-solving approaches to address diverse operational challenges across the partner ecosystem. A key aspect involves developing and implementing new standardization processes in an evolving business landscape, while balancing multiple stakeholder interests. The position requires creating frameworks for undefined problems and establishing new operational standards, often translating ambiguous partner feedback into actionable, scalable solutions that benefit the entire network. This includes developing novel approaches to partner management and operational excellence in areas where precedents may not exist. Scope and Impact: As an Account Management Lead for the Extended Delivery Service Provider Program Team, role is responsible for strategically managing and developing relationships with top-tier delivery partners while driving operational excellence across the network. The role encompasses conducting monthly and quarterly business reviews, monitoring partner account level metrics, and implementing scalable solutions for a network of mul