Chime Financial, Inc
ProgramManager,DisputeExperience
“Program Manager, Dispute Experience at Chime Financial, Inc. Skills: Process management, Compliance, Program management, Dispute resolution. Own and improve process documentation. Review and respond to internal and external audit requests”
What You'll Achieve.
Driving compliance and operational excellence; Improving end-to-end dispute experience; Strengthen controls; Close compliance gaps; Enhance operational efficiency; Deliver measurable outcomes
Industry & Context.
Analyze data; Identify areas of friction; Scope problem statements
What They're Looking For.
Must Have
6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization, 3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, Ability to interpret and apply these requirements to operational processes, Ability to leverage data to inform and support critical decisions, Foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI, Experience working with cross-functional teams such as product managers, data analysts, operations analysts, engineers in building operations processes and systems, Excellent communication and presentation ability to foster collaboration and facilitate teamwork, Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
Nice to Have
Deep experience in process management and continuous improvement
What You'll Do.
Own and improve process documentation
Review and respond to internal and external audit requests
Support dispute-related inquiries
Monitor and report on key metrics
Continuously analyze data and identify areas of friction
Develop and share compelling data-based insights
Partner with Vendor Operations
Support launch readiness efforts for new products/features
Perform other ad hoc tasks
How You'll Work.
Team & Collaboration
Lead cross functional projects; Work closely with Finance, Workforce Management, Vendor Operations; Contribute to a culture of trust, collaboration and commitment to excellence; Work with cross-functional teams such as product managers, data analysts, operations analysts, engineers
Communication Scope
Excellent communication and presentation ability
Process & Methodology
Program management, Build project plans, Own execution, Handle multiple work streams
Applying for this Program Manager, Dispute Experience role?
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