Chime Financial, Inc
ProgramManager,DisputeExperience
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“Program Manager, Dispute Experience at Chime Financial, Inc. Skills: Process management, Compliance, Program management, Dispute resolution. Own and improve process documentation. Review and respond to internal and external audit requests”
What You'll Achieve.
Driving compliance and operational excellence; Improving end-to-end dispute experience; Strengthen controls; Close compliance gaps; Enhance operational efficiency; Deliver measurable outcomes
Industry & Context.
Analyze data; Identify areas of friction; Scope problem statements
What They're Looking For.
Must Have
6+ years experience in product operations, product management, program management, consulting, or similar analytical roles at a financial services organization, 3+ years of experience in card issuer dispute operations with comprehensive knowledge of Regulation E, Regulation Z, and UDAAP, Ability to interpret and apply these requirements to operational processes, Ability to leverage data to inform and support critical decisions, Foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI, Experience working with cross-functional teams such as product managers, data analysts, operations analysts, engineers in building operations processes and systems, Excellent communication and presentation ability to foster collaboration and facilitate teamwork, Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
Nice to Have
Deep experience in process management and continuous improvement
What You'll Do.
Own and improve process documentation
Review and respond to internal and external audit requests
Support dispute-related inquiries
Monitor and report on key metrics
Continuously analyze data and identify areas of friction
Develop and share compelling data-based insights
Partner with Vendor Operations
Support launch readiness efforts for new products/features
Perform other ad hoc tasks
How You'll Work.
Team & Collaboration
Lead cross functional projects; Work closely with Finance, Workforce Management, Vendor Operations; Contribute to a culture of trust, collaboration and commitment to excellence; Work with cross-functional teams such as product managers, data analysts, operations analysts, engineers
Communication Scope
Excellent communication and presentation ability
Process & Methodology
Program management, Build project plans, Own execution, Handle multiple work streams
Full Job Description
About the role As a Program Manager in Member Experience, you will play a key role in driving compliance and operational excellence within Chime’s dispute operations. This position focuses on maintaining adherence to key regulations such as Regulation E, Regulation Z, and UDAAP while improving the end-to-end dispute experience for members and agents. You will lead cross functional projects that strengthen controls, close compliance gaps, and enhance operational efficiency to ensure that Chime’s dispute processes remain consistent, transparent, and aligned with regulatory standards. This role is ideal for someone who can combine deep disputes and compliance expertise with strong program management and documentation skills to deliver measurable outcomes. The base salary offered for this role and level of experience will begin at $116,000.00 and $160,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to Own and improve process documentation (e.g., member journey maps, knowledge base library, standard operating procedures), acting as a subject matter expert of the dispute resolution process and experience. Review and respond to internal and external audit requests, including sponsor bank and control testing reviews, ensuring all findings are analyzed, addressed, and remediated within established timelines. Support dispute-related inquiries, analyzing themes, providing responses for internal and bank-partner reviews, and summarizing key trends and recommendations to improve member and agent experiences. Monitor and report on key metrics related to dispute operations, compliance, and member experience to assess performance and drive improvements.Continuously analyze data and identify areas of friction, scope problem statements, build project plans, and own execution to drive improve
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