Skydio
Technology
ProgramManager,DFR
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, DFR at Skydio. Skills: Customer Success, Program Management, Law Enforcement, Autonomous Flight. Lead implementation and delivery. Drive implementation and delivery”
Industry & Context.
Problem solving; Analytical thinking
30% travel annually
What They're Looking For.
Must Have
Customer-facing professional services experience, Program manager experience, Customer success experience, Experience engaging with high-level officials, Experience working within U.S. Law Enforcement, Technical capability, Program management skills, Learn technical concepts quickly, Dig into details, Manage program dependencies, Manage technical and program risks, Deliver best outcome for customer, Handle ambiguity, Handle multiple tasks or projects, Obtain FAA Part 107 certification
Nice to Have
Experience for law enforcement agencies, Experience implementing new technology, Experience with agile development, Experience interfacing with technical teams, Experience implementing internal business systems, Experience implementing processes and controls, Experience with Law Enforcement UAS, Experience with commercial UAS, Experience with related software development, Law Enforcement/Federal Program Management experience, Technology Assessments experience, Systems Design experience, Systems Analysis experience, Programmatic Support experience, Acquisition Planning experience, Budget Planning experience, Comfortable working in data analytics, Resolve complex problems independently, Thinking out of the box, Develop creative solutions
What You'll Do.
Lead implementation and delivery
Drive implementation and delivery
Serve as customer liaison
Manage contract success
Plan end-to-end project deployment
Design end-to-end project integration
Ensure successful platform launch
Ensure operational success
Manage production programs
Manage implementation programs
Understand customer requirements
Translate customer requirements
Drive development execution
Drive delivery execution
Establish customer relationships
Build plans with engineering
Drive plans with engineering
Inform leaders regarding risks
Inform leaders regarding opportunities
Ensure coordinated approach
Ensure comprehensive approach
Support go-to-market activities
Support business activities
How You'll Work.
Team & Collaboration
Customer Success teams; Technical Support teams; Product teams; Marketing teams; Development teams; Engineering teams; Cross-functional teams
Communication Scope
Written communication; Verbal communication; Interaction with senior leaders
Process & Methodology
Project management, Program management, Agile development
Full Job Description
Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions. About the role: Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement Customers. You will join our Customer Success team, and will be Skydio's Law Enforcement customer liaison and broadly responsible for the success of our contracts to include: cost, performance, scheduling, project planning, technical execution, risk management and problem solving. In this role, you will have to learn technical concepts and employ them quickly. Digging into the details to understand program dependencies so that technical and program risks can be managed effectively is a must. You will be expected to utilize your technical capability in conjunction with your program management skills to deliver the best outcome for the customer. A successful candidate for this job should have deep experience working within the U.S. Law Enforcement and experience engaging with high-level officials. In addition to your core role, you will also be suited to providing input into a wide range of technical activities within the company. You will work in a high-activity/fast-paced environment, with the ability to handle ambiguity, and multiple tasks or projects at once. Your teammates are passionate Customer Success and Technic
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