ADCI
Project/Program/Product Management--Non-Tech, Program Management, alexa and amazon devices
ProgramManager,Devices&ServicesTrust,Privacy,andAccessibility(TPA)
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“Program Manager, Devices & Services Trust, Privacy, and Accessibility (TPA) at ADCI. Skills: Program management, Trust policies, Privacy policies. Review product implementations. Assess compliance”
What You'll Achieve.
Maintain customer trust; Ensure regulatory compliance; Enhance customer experience
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree, 3+ years program management, 3+ years cross-functional work, 3+ years process improvement, Advanced Excel, SQL knowledge
Nice to Have
3+ years end to end delivery, 3+ years driving process improvements, Stakeholder management experience, Experience building processes, Experience project management, Experience with schedules
What You'll Do.
Review product implementations
Identify policy drifts
Quantify implementation risks
Coordinate remediation
Drive high-impact programs
Ensure trust readiness
Enhance customer experience
Collaborate with teams
Ensure timely deliverables
Derive business insights
Enhance compliance systems
Write business documents
Drive outcomes for leadership
Build data-oriented culture
Adopt technical solutions
Drive process improvement projects
Achieve operational goals
Achieve compliance goals
Develop proof of concepts
Gain agreement from leaders
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Product teams; Operations teams; Legal teams; Privacy teams; Trust teams; Accessibility teams; Security teams
Communication Scope
Business documents; Escalation briefs; Status reports
Process & Methodology
Program management, Project management
Full Job Description
Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust. The DSTPA team is seeking a Program Manager to join our Trust Review & Incident Management team. In this role, you will review product and feature implementations for readiness and compliance with established trust and privacy policies, identify deviations or gaps, assess implementation risks, and coordinate with cross-functional remediation teams to ensure successful resolution. This is a high-impact, high-visibility position that directly contributes to maintaining customer trust and regulatory compliance across our products and services. A successful candidate will have an established background in driving a complex program portfolio with considerable impact, excellent program management, problem solving, and communication skills, and be comfortable interacting with technical and non-technical stakeholders at all levels. The candidate should have a history of driving deep insights from complex data, possess business judgment including the acumen to quickly assess the viability of key decisions, the ability to write compelling business documents, and drive outcomes for senior leadership. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to success in this role. Key job responsibilities - Review product and feature implementations end-to-end, assessing compliance against defined trust and privacy policies - Ident
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