Amazon Spain Services, S. L. U.
E-Commerce
ProgramManager,De-Risking,AccountHealthSupport
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“Program Manager, De-Risking, Account Health Support at Amazon Spain Services, S. L. U.. Skills: EU3P Compliance, De-risking operations, Program management, Stakeholder management. Own EU3P Compliance de-risking program. Translate strategic goals into plans”
What You'll Achieve.
Ensure alignment with strategic objectives; Meet performance targets; Ensure high-quality execution; Enhance efficiency; Enhance engagement; Ensure consistency of operations; Ensure scalability of operations; Drive accountability across initiatives
Industry & Context.
Risk assessment; Mitigation strategies; Process optimization; Data analysis; Analytical thinking; Problem identification; Root cause analysis
Site visits required
What They're Looking For.
Must Have
Advanced Excel (Pivot Tables, VLookUps), SQL knowledge, 2+ years EU3P compliance experience, Risk assessment experience, De-risking activities experience, Program or project management experience, Cross-functional work experience, Process improvement definition experience, Program requirements definition experience, Bachelor's degree or equivalent work experience
Nice to Have
Experience driving end to end delivery, Communicating results to senior leadership, Leading process improvements experience, Stakeholder management experience, Building processes experience, Project management experience, Schedule management experience
What You'll Do.
Own EU3P Compliance de-risking program
Translate strategic goals into plans
Drive execution through prioritization
Follow through on plans
Identify operational bottlenecks
Implement mitigation strategies
Identify systemic improvement opportunities
Lead process optimization initiatives
Incorporate data insights
Incorporate stakeholder feedback
Incorporate best practices
Distill operational insights into narratives
Provide recommendations for leadership
Act as liaison for process improvement
Partner with internal stakeholders
Partner with EU3P stakeholders
Communicate across levels
Translate operational nuances
Ensure program adoption
Design mechanisms to assess program effectiveness
Execute mechanisms to assess program effectiveness
Synthesize quantitative inputs
Synthesize qualitative inputs
Inform decision-making
Balance data with insights
Produce actionable conclusions
Champion Specialist experience
Identify Specialist pain points
Drive Specialist experience improvements
Enhance Specialist efficiency
Enhance Specialist engagement
Ensure consistent execution
Ensure high-quality execution
Own lifecycle of EU3P Compliance de-risking program
Manage program scoping
Manage program launch design
Manage program execution
Manage program continuous optimization
Leverage expertise in EU de-risking frameworks
Leverage expertise in EU policies
Leverage expertise in operational practices
Guide program strategy
Inform program decision-making
Ensure high-quality execution across sites
Define program roadmaps
Maintain program roadmaps
Ensure clear prioritization
Ensure alignment with business objectives
Establish measurable milestones
Establish performance frameworks
Track program progress
Drive accountability across initiatives
Provide clear updates to stakeholders
Provide concise updates to stakeholders
Use data analysis to identify risks
Use business insights to identify risks
Drive program prioritization
Shape program direction
Lead governance sessions
Lead working sessions with partner teams
Monitor program progress
Unblock program issues
Drive implementation of new initiatives
Build relationships with internal stakeholders
Build relationships with external stakeholders
Ensure alignment with stakeholders
Ensure transparency with stakeholders
Ensure effective execution with stakeholders
Define operational artifacts
Standardize operational artifacts
Continuously improve operational artifacts
Ensure consistency of operations
Ensure scalability of operations
Act as SME for EU Compliance de-risking
Support rollout of improvements
Support calibration of improvements
Support adoption of improvements
Conduct site engagement
Validate execution at sites
Gather insights at sites
Reinforce standards at sites
Work independently on projects
Work collaboratively on projects
Establish annual goals
Support new use case launches
Drive operational improvements
How You'll Work.
Team & Collaboration
Cross-functional teams; Partner with site leadership; Work with cross-functional partners; Work with internal stakeholders; Work with EU3P stakeholders; Work with partner teams
Communication Scope
Communicate across levels; Provide updates to leadership; Provide updates to stakeholders
Process & Methodology
Program management, Project management, Roadmap planning, Prioritization, Sequencing, Performance frameworks, Milestones
Full Job Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The AHS Policy De-risking Manager within the Account Health Support will oversee the entire EU3P Compliance de-risking operation, ensuring alignment with strategic objectives and managing relationships with key stakeholders. They will be responsible for driving overall program success, coordinating across different functional areas, and ensuring the team meets its performance targets. A successful candidate will demonstrate strength in the following competencies: Program Ownership and Strategic Execution • Owns the end-to-end EU3P Compliance de-risking program, ensuring alignment with AHS and EU3P organizational objectives. • Translates strategic goals into structured plans, driving execution through clear prioritization, stakeholder alignment, and disciplined follow-through. • Anticipates risks and operational bottlenecks, proactively implementing mitigation strategies. Process Excellence and Continuous Improvement • Possesses proven expertise in EU Compliance de-risking processes, using this knowledge to identify systemic improvement opportunities. • Leads process optimization initiatives, incorporating data insights, stakeholder feedback, and best practices across the global AHS network. • Distills complex operational insights into clear narratives and recommendations for leadership. • Acts as the primary liaison for process improvement initiatives with site leadership and cross-functional partners. Stakeholder Management and Influencing • Partners effectively with internal and EU3P stakeholders, defining scope, aligning expectations, and driving accountability. • Communicates effectively across levels, translating operational nuances into actionable insight
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