GDIT
ProgramManagerCustomerSuccessOperations
“Program Manager - Customer Success Operations at GDIT. Skills: Program Management, Customer Success Operations. Develops and governs the Advana Customer Success Operations Plan by capturing all Performance Work Statement requirements and aligning objectives across Unclassified, Secret, and Top Secret domains operating on NIPRNet, SIPRNet, and JWICS.. Support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, and interagency mission partners.”
What You'll Achieve.
strengthen enterprise alignment; increase customer adoption; advance Advana program value
Industry & Context.
Top Secret Clearance, SCI eligibility, US Citizenship Required
What They're Looking For.
Must Have
BS additional years of experience may be considered in lieu of degree, 5+ years of experience managing engineering plans and producing program artifacts, TS with SCI eligibility
What You'll Do.
Develops and governs the Advana Customer Success Operations Plan by capturing all Performance Work Statement requirements and aligning objectives across Unclassified
and Top Secret domains operating on NIPRNet
Support Combatant Commands
Senior Executive Service leaders
and interagency mission partners.
Drafts the initial Customer Success Operations Plan describing each subtask and its operational objectives
with annexes detailing domain-specific execution methods that satisfy Advana customer needs.
Establishes an iterative Customer Success Operations Plan review cycle in accordance with government direction to maintain flexibility
and responsiveness across multi-classification environments.
Leads development of an enterprise Stakeholder Management Plan by defining cradle-to-grave engagement workflows
operational touchpoints
and communication strategies for current and emerging Advana services.
Builds metrics frameworks and analytic parameters supporting Customer Relationship Management efforts to monitor stakeholder participation
outreach effectiveness
and customer sentiment.
Coordinates with platform
artificial intelligence
and system operations teams to synchronize stakeholder engagement activities across Department of Defense organizations
the Department of Homeland Security
and non-governmental mission partners.
Develops a strategic engagement plan that documents recurring outreach cycles
technical demonstrations
and mission-aligned communication artifacts to expand awareness of Advana capabilities.
and decision artifacts that strengthen enterprise alignment
increase customer adoption
and advance Advana program value.
How You'll Work.
Team & Collaboration
Coordinates with platform, data, artificial intelligence, cybersecurity, and system operations teams to synchronize stakeholder engagement activities across Department of Defense organizations, the Department of Homeland Security, and non-governmental mission partners.
Communication Scope
Communication; Engagement Strategies; Planning; Stakeholder Engagement
Process & Methodology
managing engineering plans, producing program artifacts
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