Amazon UK Services Ltd.
Facilities, Maintenance, Real Estate, Program Management, finance
ProgramManager,CustomerExperience(EMEA),RegionalPortfolioManagement(RPM)EMEA
“Program Manager, Customer Experience (EMEA), Regional Portfolio Management (RPM) EMEA at Amazon UK Services Ltd.. Skills: Program management, Customer experience, Continuous improvement. Support and execute EMEA workplace program strategy. Identify and oversee program”
What You'll Achieve.
Establish minimum experience standards; Drive continuous improvement; Lead implementation of global program strategy; Deliver consistent experiences across diverse locations; Ensure vendors execute day-to-day operational activities; Drive change leveraging customer insights; Achieve expected measures of success
Industry & Context.
Problem-solving; Root cause analysis; Data-driven improvements
Regional travel 5-10%
What They're Looking For.
Must Have
Bachelor's degree, Experience using data and metrics to drive improvements, Experience owning program strategy, end to end delivery, Experience communicating results to senior leadership, Experience in program or project management
Nice to Have
Analytical skills, Attention to detail, Effective communication abilities, Written and oral communication, Communicate with all levels in the organization, Project management skills, Thrive in a fast-paced environment, Handling confidential information, Maintaining professionalism with senior executives, Prioritizing and handling multiple assignments, Commitment to deadlines, Managing programs with regional or multi-country scope, Leveraging AI tools to streamline operations, Leveraging AI tools to improve efficiency, Leveraging AI tools to enhance decision-making
What You'll Do.
Support and execute EMEA workplace program strategy
Identify and oversee program
Align program to GREF's Global 3YR
Deliver an annual roadmap
Support the implementation of technology solutions
Partner with senior leadership to align regional execution
Define program requirements
Manage vendor partnerships
Oversee service delivery quality
Ensure vendors execute day-to-day operational activities
Establish clear boundaries between strategic program management and
Ensure a consistent employee experience
Respect local and cultural nuance
Ensure organizational alignment in design and execution
Identify continuous improvement program initiatives
Implement continuous improvement program initiatives
Report on continuous improvement program initiatives
Leverage customer insights to drive change
Prioritize deliverables that impact customers
Identify what requires creation
Identify what requires re-engineering
Identify what requires amendment
Define global/regional program performance metrics
Implement global/regional program performance metrics
Own global/regional program performance metrics
Define Key Performance Indicators (KPI)
Implement Key Performance Indicators (KPI)
Own Key Performance Indicators (KPI)
Oversee future program pilots
Evaluate future program pilots
Manage vendor execution
Manage vendor performance
Develop business cases
Secure stakeholder buy-in for program investments
Influence senior leadership across the region
Drive consistency through scalable regional playbooks
Drive quality through scalable regional playbooks
Drive consistency through detailed regional playbooks
Drive quality through detailed regional playbooks
Drive consistency through scalable regional processes
Drive quality through scalable regional processes
Drive consistency through detailed regional processes
Drive quality through detailed regional processes
Routinely connect to external industry bodies
Routinely connect to external professional bodies
Routinely connect to external communities
Assess new industry standards
Assess best practices
Assess current technology
Assess future technology
Adopt new industry standards into the program
Adopt best practices into the program
Adopt current technology into the program
Adopt future technology into the program
Adopt innovations into the program
How You'll Work.
Team & Collaboration
Partnership with senior leadership; Cross-functional alignment; Stakeholder engagement
Communication Scope
Communicating results; Written communication; Oral communication; Communicate with all levels
Process & Methodology
Program strategy, Roadmap planning, SMART goals, Technology implementation, Vendor management, Service delivery, Continuous improvement, Performance metrics, KPIs, SLAs, Business case development, Stakeholder buy-in, Regional playbooks, Regional processes
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