ProgramManager-CustomerExperience

Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be time consuming, so we’ll get straight to the point. Where and how you can work This role is based in Makati, Philippines, and on a hybrid set-up. At Canva, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. You’ll collaborate closely with global stakeholders while helping strengthen our support foundations locally and at scale. What you’ll be doing in this role As Canva scales towards 1 billion users, change is constant — and that’s where you come in. As aProgram Manager within our Service Design & Delivery (SDD) group, you’ll act as the bridge across User Voice and broader Canva teams. You’ll turn strategic priorities and business changes into clear, coordinated action plans — ensuring the right support foundations are in place from day one. When you succeed, change feels seamless, support feels effortless, and our users stay focused on creating. At the moment, this role is focused on: * Driving delivery for both minor and major change programs — from product launches to pricing updates and new subscription models * Translating ambiguous briefs into structured, actionable project plans with clear milestones and ownership * Coordinating timelines, tracking progress, and proactively identifying risks and dependencies * Leading support strategy and enablement for key launches and high-impact initiatives * Partnering cross-functionally across User Voice, Product, Marketing, Content & Discovery, and Design Experience * Supporting operational cadences, goal planning, and team rhythms within Service Design & Delivery You’re probably a match if: * You have direct Program or Product Management experience, ideally within the tech space * You can move projects from chaos to clarity , even when briefs are incomplete or evolving * You bring strong business and user acu