Amazon Support Services Costa Rica SRL
E-Commerce
ProgramManager,CommsQuality,BuilderExperience&Success
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Comms Quality, Builder Experience & Success at Amazon Support Services Costa Rica SRL. Skills: Communications quality, Program management, Process improvement. Ensure content is defect-free. Ensure content is high-quality”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years program or project management experience, 3+ years working cross functionally with tech and non-tech teams, 3+ years defining and implementing process improvement initiatives using data and metrics, Bachelor's degree
Nice to Have
3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, Knowledge of HTML and CSS
What You'll Do.
Ensure content is defect-free
Ensure content is high-quality
Ensure content is consistent
Ensure content is relevant
Ensure content is thoughtful
Shape content quality policies
Shape content quality guidelines
Ensure guidelines are followed
Institute mechanisms to scale defect resolution
How You'll Work.
Team & Collaboration
Multiple stakeholders
Process & Methodology
Program management, Project management
Full Job Description
Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. The quality, consistency, and thoughtfulness of these communications shape the entire experience that Selling Partners have with Amazon. We are seeking a Program Manager of Communications Improvement for the Partner Outbound Communications (POC) team. In this role, you will drive initiatives to improve the quality of Selling Partner communications across all channels, including emails, web notifications, SMS, and mobile push. Key job responsibilities * Ensuring that all content sent to Selling Partners is defect-free, high-quality, consistent, relevant, and thoughtful. * Shaping Amazon's internal content quality policies and guidelines, and ensuring those guidelines are followed throughout the communication creation process. * Working with internal teams to resolve any defects identified and instituting mechanisms to scale defect resolution across hundreds of teams. * Leveraging your passion for communications, attention to detail, and ability to manage complex processes involving multiple stakeholders. * Demonstrating familiarity and comfort with communications platform technology. The ideal candidate will have: * Proven track record of driving communications quality improvement initiatives * Demonstrated expertise in content authoring and editing, with a strong eye for detail * Strong analytical and data-driven approach to identifying and resolving quality issues, with familiarity in communications-related metrics and performance indicators * Ability to develop and enforce content quality standards, guidelines, and QA processes to proactively monitor and improve communications * Familiarity with a variety of communications platforms and technologies, such as c
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