Pacific Health Group
Healthcare
ProgramManager-CFSProgram
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“Program Manager - CFS Program at Pacific Health Group. Skills: Program management, Staff supervision, Community coordination. Hold accountability for CFS program success. Achieve Behavioral Health Service Act (BHSA) goals”
What You'll Achieve.
Achieve BHSA goals; Reduce homelessness; Reduce unemployment; Reduce psychiatric inpatient utilization; Meet program deliverables; Achieve positive program outcomes; Grow CFS Program
Industry & Context.
Quality improvement strategies; Addressing systemic barriers
What They're Looking For.
Must Have
Bachelor's or Master's in Healthcare Administration, Psychology, Public Health, Nursing, or related field, 5+ years experience with SMI and/or complex health and social needs, 1+ years leadership experience in behavioral health, social services, or community health program management, Experience developing program procedures, Experience tracking outcomes, Experience reporting to county or state funders, Thorough understanding of behavioral health systems, Thorough understanding of local Sonoma County resources, Thorough understanding of the Behavioral Health Service Act (BHSA), Excellent communication skills, Excellent organizational skills, Excellent time-management skills, Proficiency in electronic health records, Proficiency in basic computer systems, Analytical skills, Experience in data-driven program evaluation, Leadership skills, Ability to manage multiple priorities, Commitment to person-centered care, Commitment to health equity
Nice to Have
Bilingual (Spanish) skills preferred
What You'll Do.
Hold accountability for CFS program success
Achieve Behavioral Health Service Act (BHSA) goals
Supervise Family Support Specialists
Train Family Support Specialists
Support Family Support Specialists
Collaborate with Sonoma County DHS-BHD
Collaborate with Full Service Partnership (FSP) teams
Collaborate with PHG administrative staff
Evaluate key performance indicators (KPIs)
Submit regular reporting to County partners
Provide daily supervision to Family Support Specialists
Guide Family Support Specialists
Ensure culturally responsive services delivery
Ensure trauma-informed services delivery
Ensure evidence-based services delivery
Prepare CFS Program Operating Manual
Maintain CFS Program Operating Manual
Ensure staff adherence to Operating Manual
Manage implementation of educational workshops
Manage implementation of weekly Resource Clinics
Lead meetings with County personnel
Lead meetings with FSP teams
Finalize referral protocols
Implement referral protocols
Maintain referral protocols
Finalize coordination protocols
Implement coordination protocols
Maintain coordination protocols
Act as primary liaison with Quality Assurance (QA)
Address systemic barriers
Coordinate with related County programs
Ensure structured policies maintained
Ensure procedures maintained
Ensure documentation standards maintained
Analyze program metrics quarterly
Address service disparities
Develop quality improvement strategies
Maximize community impact
Track service utilization
Track demographic profiles
Track efficiency using EHR system
Submit Quarterly Reports to the County
Outline action plans for improvement
Ensure program meets BHSA goals
Reduce psychiatric inpatient utilization
Support integration of ECM and CS with SMHS
Create seamless system of care
Generate ECM referrals
Generate CS referrals
Collaborate with PHG ECM and CS leadership
Collaborate with PHG data teams
Collaborate with PHG compliance teams
Track ECM/CS outcomes
Maintain ECM/CS regulatory standards
How You'll Work.
Team & Collaboration
Cross-functional teams; County partners; FSP teams; Administrative staff; QA team; ECM/CS leadership; Data teams; Compliance teams
Communication Scope
Reporting; Presentations
Process & Methodology
Program management
Full Job Description
**Schedule:** Monday – Friday | 8:30 AM – 5:00 PM** Compensation:** $75,000 - $85,000 annual salary** Location:** Hybrid - Field-based (Sonoma County)** FLSA Status:** Exempt **About Pacific Health Group** At Pacific Health Group, we are at the forefront of revolutionizing healthcare, providing clinical, behavioral, and social support services through a whole-person, community-based, and trauma-informed approach. Our Client and Family Support (CFS) Program focuses on empowering families and caregivers of Full Service Partnership (FSP) clients to support loved ones with behavioral health challenges. As the Program Manager, you will hold bottom-line responsibility for the CFS Program’s success. You will oversee all program outcomes, reporting, and staff supervision to ensure that we are effectively empowering families, building community resources, and increasing access to services for Sonoma County’s most vulnerable populations. You will also support integration of PHG’s Enhanced Care Management (ECM) and Community Support (CS) services in Sonoma County. **What This Role Looks Like (Day-to-Day Reality)** This is a high-impact leadership role combining program oversight, staff supervision, and community partnership. * Hold ultimate accountability for the success of the CFS program and the achievement of Behavioral Health Service Act (BHSA) goals. * Supervise, train, and support a team of two field-based Family Support Specialists. * Collaborate closely with Sonoma County DHS-BHD, Full Service Partnership (FSP) teams, and PHG’s administrative staff. * Monitor data, evaluate key performance indicators (KPIs), and submit regular reporting to County partners. **What You'll Do** **Program Leadership & Supervision** * Provide daily supervision and guidance to Family Support Specialists, ensuring they deliver culturally responsive, trauma-informed, and evidence-based services. * Prepare, maintain, and ensure staff adherence to the CFS Program Operating Manual, including comp
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