Amazon Japan G. K.
Project/Program/Product Management--Non-Tech, Program Management, Logistics
ProgramManager,CentralOperationsSystemsManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Central Operations Systems Management at Amazon Japan G. K.. Skills: Operations systems management, Logistics systems, Project management. Own and manage projects. Define project scope”
What You'll Achieve.
Improve Delivery Station performance; Improve DSP performance; Ensure smooth DS operations; Optimize route planning; Simplify operations; Achieve proactive operations; Achieve automated operations; Achieve intelligent operations; Improve SLA
Industry & Context.
Root cause elimination; Process improvement; Solve complex business challenges
Business trips within Japan, Business trips outside Japan
What They're Looking For.
Must Have
Bachelor's degree or equivalent, End-to-end project management, Proficiency with Microsoft Excel, Business level Japanese, Business level English
Nice to Have
Cross functional collaboration, Fast-moving teams, Data analysis tools, Data-driven root cause elimination, Communicate results to senior leadership, Solve complex business challenges, Written and verbal communication skills, Automation tools, Emerging technologies
What You'll Do.
Own and manage projects
Coordinate with stakeholders
Report project status
Support configuration implementation
Support configuration maintenance
Develop understanding of programs
Dive deep into systems
Understand configuration impact
Identify simplification opportunities
Identify SLA improvement opportunities
Define business requirements
Translate requirements into plans
Escalate appropriately
Ensure timely delivery
Communicate project status
Apply data-driven thinking
Support decision-making
Contribute to process improvement
Support strategic goals
Contribute to automation initiatives
Help onboard business models
How You'll Work.
Team & Collaboration
Cross-functional partners; Partner organizations; Internal teams; Team leadership; Fellow Program Managers
Communication Scope
Communicate project status; Written communication; Verbal communication
Process & Methodology
Project management, Scheduling, Documentation, Status reporting
Full Job Description
Have you ever wondered how Amazon delivers packages to customers across Japan with remarkable speed and precision — and what systems power that operation behind the scenes? If so, this role is for you. We are looking for a motivated and detail-oriented Program Manager to join the Central Ops Systems Management (COSM) team. COSM is dedicated to improving Delivery Station (DS) and Delivery Service Provider (DSP) performances through backend systems configurations, ensuring smooth DS operations and optimal route planning. Our configurations encompass settings for all existing Amazon DS types including Large DS, Exchange Points (XPT), Mini DS, 3PL (AMPL), Sub Same Day (SSD), Amazon Logistics Extra Large (AMXL), and Quick Commerce (QC). In 2025, COSM processed over 10,000 configuration requests — more than double increase year-over-year — and is now on an ambitious journey toward proactive, automated, and intelligent operations in 2026. As part of this growing team, you will own and drive defined projects within COSM, working closely with cross-functional partners across Amazon Logistics Japan (AMZL JP), Last Mile Tech, planning, routing, and operations teams. You will gain deep exposure to Amazon's logistics network and backend systems, building a strong foundation for career growth within Amazon and beyond. This position is based in Tokyo, Japan, requiring business level in both Japanese and English languages. Key job responsibilities • Own and manage defined COSM projects end-to-end: define project scope, coordinate with stakeholders across AMZL and partner organizations (e.g., Fulfillment Centers, JP Transportation, Central Ops (CO) Tech), and handle project tasks including scheduling, documentation, announcements, and status reporting • Support the implementation and maintenance of COSM configurations including delivery attainment areas, Regional Grid Unit (RGU) settings, Temporary Exclusion Zones (TEZCO), sort path, pick path, Dispatch Planner Online (DPO), and sta
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