Amazon.com Services LLC
Finance Accounting, Finance/Planning, finance
ProgramManager-BusinessPartnership,Transportation,FinanceOperations
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“Program Manager - Business Partnership, Transportation, Finance Operations at Amazon.com Services LLC. Skills: Accounts Receivable, Process automation, Financial operations. Drive Accounts Receivable performance globally. Develop and maintain operational metrics”
What You'll Achieve.
Achieve targets; Prevent and eliminate defects; Scale services and tools; Improve customer experience; Eliminate dependencies and defects; Improve operational efficiency; Reduce defects; Create value
Industry & Context.
Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
3+ years tax, finance or related analytical field experience, 4+ years creating process improvements with automation and analysis, 4+ years identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, 4+ years applying key financial performance indicators (KPIs) to analyses, 4+ years building financial and operational reports/data sets that inform business decision-making
Nice to Have
4+ years participating in continuous improvement projects, 4+ years identifying incomplete or inaccurate data, identifying root cause and creating/implementing escalation plan, 3+ years Accounts Receivable (AR) experience, Advanced SQL for data mining and business intelligence, Leveraging generative AI tools and agentic AI systems
What You'll Do.
Drive Accounts Receivable performance globally
Develop and maintain operational metrics
Assess priority areas
Drive global operational reviews
Own improvements to achieve targets
Partner with upstream business
Build scalable receivable processes
Collaborate daily with Accounts Receivable Service Centers
Manage multiple high-visibility priorities
Navigate ambiguous situations
Drive effective solutions
Build financial and operational analyses
Use data to influence senior leadership decisions
Design processes and procedures that scale
Define key performance indicators
Develop metrics and service level agreements
Track delivery against program objectives
Build relationships with system and business owners globally
Ensure process excellence and controllership
Drive resolution of critical issues for customers
Support processes/systems deep dives
Ensure root cause analysis and correction
Negotiate efficient and reliable processes and policies
Systematically eliminate dependencies and defects
Liaise with Finance Operations (FinOps) support centers
and long-term operational goals
Identify and quantify financial and operational risks and
Drive ad-hoc projects
Work cross-organizationally and functionally
Identify key opportunities in process
Develop and implement plans to capitalize on opportunities
Measure and monitor success and impacts
Review performance dashboards
Prepare for operational reviews
Analyze receivable collection processing metrics
Identify trends and potential process improvements
Collaborate with cross-functional teams
Resolve escalated issues
Participate in working sessions to develop new payables
Communicate findings to leadership
Balance tactical problem-solving with strategic initiatives
Use analytical skills to drive data-driven decisions
Build partnerships across the organization
Develop scalable solutions
Create value for internal and external customers
Navigate complex challenges
Drive meaningful change
Build partnerships with stakeholders
Standardize processes
Implement innovative solutions
Bring fresh perspectives to solving complex financial operational
How You'll Work.
Team & Collaboration
Cross-functional teams; Global stakeholders; Partner teams; Finance Operations support centers
Communication Scope
Influence senior leadership
Process & Methodology
Project planning, Process standardization
Full Job Description
The Finance Operations (FinOps) Business Partnership (BP) team is seeking a Finance Manager who will be a key member of the Global Transportation BP team. In this role, you will drive Accounts Receivable performance across multiple modes of Transportation globally, developing and maintaining operational metrics, assessing priority areas, driving global operational reviews, and owning improvements to achieve targets. You will partner with upstream business, finance, technology, tax, and accounting teams to build scalable receivable processes and remove defects. As a business partner, you will collaborate daily with Accounts Receivable Service Centers, Business, Finance, Legal, Accounting, Technology, Customers, and other operational groups at all levels in a global environment. Your strong communication, collaboration, and problem-solving skills will be essential to manage multiple high-visibility priorities in a fast-paced environment where you'll navigate ambiguous situations and drive effective solutions. Key job responsibilities - Build financial and operational analyses to drive global growth and scale, using data to influence senior leadership decisions, defining project plans and delivering high-quality, systematic solutions to prevent and eliminate defects. - Scale services and tools – design processes and procedures that scale with the business growth in volume, complexity, and global geographic dispersion. - Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. - Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership. - Drive resolution of critical issues for customers as well as support processes/systems deep dives to ensure root cause analysis and correction resulting in improved customer experience. - Negotiate efficient and reliable processes and policies ac
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