TELUS Digital

Technology

ProgramManager

CA$115–165k ~AI est. Ontario, Canada FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Program Manager at TELUS Digital. Skills: Project management, Service reliability, Customer experience. Drive strategic alignment. Manage deliverables with conflicting priorities”

What You'll Achieve.

Exceed stakeholder expectations; Ensure smooth execution; Ensure timely delivery; Balance financial outcomes; Balance customer experience; Balance team members success

Industry & Context.

Technology
Problems you'll solve

Problem-solving; Decision-making

What They're Looking For.

Must Have

3+ years Project Management, University degree in Engineering, Computer Science, Business, or Finance, Program and/or Project Management Certification

Nice to Have

MBA degree, PMP designation, ITIL certification, Agile/Scrum Master certification

What You'll Do.

Drive strategic alignment

Manage deliverables with conflicting priorities

Communicate with leadership teams

Identify opportunities to optimize processes

Enhance team effectiveness

Collaborate with diverse teams

Achieve outstanding results

Establish feedback loops

How You'll Work.

Team & Collaboration

Cross-functional teams; Business analysts; Technology experts

Communication Scope

Clear and concise reporting

Process & Methodology

Agile, Sprints, Daily stand-ups, Retrospectives, Backlog grooming

Full Job Description

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. Project Manager Customer Technology Office | Service Performance & Reliability Engineering (SPRE) Join our team Are you a driven Project Manager who thrives in a collaborative environment? Our Service Performance & Reliability Engineering (SPRE) team is seeking a skilled Project Manager to play a key role in enhancing service reliability and the customer experience. You'll partner with stakeholders across the organization to drive impactful initiatives and optimize operations. If you have a proven track record of successful project delivery and a passion for leveraging technology to solve complex challenges, we encourage you to apply. Ready to collaborate, innovate, and drive reliability? As a Project Manager in our Service Performance & Reliability Engineering (SPRE) team, you’ll be a driving force in optimizing our operations and shaping strategic direction. You’ll collaborate with Program Managers and stakeholders across the organization to develop and execute impactful projects

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