ProgramManager

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students. **Location:** San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities) ### Role Overview The **Client Services** team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in **charter school enrollment/operations** and is also **technically adept** — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis. ### Responsibilities * **60% Implementation** – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables. * **15% Customer Support** – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes. * **15% Business Development** – Support efforts to bring in new clients and expand relationships with existing clients. * **10% Operational** – As a growing startup, everyone pitches in to do whatever it takes to build the organization. ### Qualifications * **Core Competency:** Strength and experience in each of the above job responsibilities. * **Professional Experience:** 4+ years of professional experience, at least 2 of which are in **PK-12 charter school/CMO operations or administration**. * **Project Management:** Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal. * **Customer-