Mission Australia
community services
ProgramManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Program Manager at Mission Australia. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, leadership, person-centred practice, compliance, safeguarding, relationship-building. Lead the day‑to‑day delivery of the program to ensure services are safe, consistent and delivered in line with CLS requirements and Mission Australia standards. Provide leadership, supervision and support to frontline staf”
What You'll Achieve.
ensure services are safe, consistent and delivered in line with CLS requirements and Mission Australia standards; fostering a positive, values‑led team culture; promote independence and community participation; ensure sustainable and effective service delivery; support continuous improvement activities; strengthening communities and creating positive social impact
Industry & Context.
national police history check, qualifications, referee checks, clearance to work with children/vulnerable people, current valid drivers licence
What They're Looking For.
Must Have
Relevant tertiary qualifications in community services, social work, human services, management or a related discipline, Hold a current valid drivers licence and Working with Children Check (WWCC)
What You'll Do.
Lead the day‑to‑day delivery of the program to ensure services are safe
consistent and delivered in line with CLS requirements and Mission Australia standards
supervision and support to frontline staff
values‑led team culture
Ensure compliance with relevant legislation
policies and safeguarding requirements
Oversee the delivery of person‑centred supports that align with individual goals and promote independence and community participation
Manage program operations
rosters and resources
to ensure sustainable and effective service delivery
Monitor program performance
contribute to reporting requirements and support continuous improvement activities
How You'll Work.
Team & Collaboration
work collaboratively with participants, families and local stakeholders; Build and maintain relationships with participants, families, carers, community partners and key stakeholders
Communication Scope
Well-developed communication and relationship-building skills
Process & Methodology
resource planning, operational metrics, reporting requirements
Full Job Description
* **Full Time, Permanent Role** * **Location: Shellharbour or Wollongong NSW** * **Salary of $112,709 + Super + NFP Salary Packaging** * **Make a meaningful difference to the lives of Australians in need** **Life at Mission Australia** When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more [about us](https://www.missionaustralia.com.au/about-us) and [our purpose](https://www.missionaustralia.com.au/who-we-are/our-founding-purpose/). **Your opportunity** At Mission Australia, we believe strong communities are built on respect, inclusion and genuine connection. We are proud to be expanding our service footprint through new locations delivering the Community Living Support (CLS) program. CLS provides planned, person‑centred supports within clear service frameworks, promoting independence, safety and meaningful participation in community life. We are seeking a Program Manager to play a foundational role in shaping this high‑quality program while remaining closely connected to the people and communities it supports. In this role, you will provide hands‑on leadership to frontline teams, embed strong operational and governance practices, and work collaboratively with participants, families and local stakeholders to create a welcoming, inclusive service that reflects Mission Australia’s values and makes a real difference from day one. Your key responsibilities will be to: * Lead the day‑to‑day delivery of the program to ensure services are safe, consistent and delivered in line with CLS requirements and Mission Australia standards * Provide leadership, supervision and support to frontline staff, fostering a positive, values‑led team culture * Ensure compliance with relevant leg
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