Manulife
Financial Services
ProgramManager
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“Program Manager at Manulife. Skills: Program Management, Operational Delivery, Cross-functional Coordination, Stakeholder Alignment. Drive end-to-end delivery of program. Ensure milestones are achieved”
What You'll Achieve.
Achieve milestones on time; Achieve milestones within scope; Maintain costs within thresholds; Proactive risk identification; Proactive risk mitigation; Positive stakeholder feedback; Operational processes optimized
Industry & Context.
Resolve delivery challenges; Issue escalation; Risk mitigation; Root cause analysis
What They're Looking For.
Must Have
Bachelor’s degree minimum, Minimum 7 years program/project management experience in operations or service delivery, Experience with process improvement methodologies, Experience with Lean, Experience with Six Sigma, Experience with Jira, Experience with Smartsheet
Nice to Have
Proven track record managing complex, multi-workstream operational programs, Stakeholder management skills, Experience influencing and coordinating delivery across matrixed teams, Experience coordinating delivery across senior partners, Excellent communication skills, Excellent facilitation skills, Ability to interpret data requirements, Ability to interpret reporting requirements, Ability to interpret process requirements, Translate requirements into practical delivery plans, Translate requirements into decision-ready insights, Comfortable working in dynamic environments, Comfortable with evolving priorities
What You'll Do.
Drive end-to-end delivery of program
Ensure milestones are achieved
Partner with CDSO/Data Office
Partner with Operations
Partner with reporting teams
Partner with AI/data science partners
Resolve delivery challenges
Maintain forward momentum
Develop integrated program roadmaps
Maintain integrated program roadmaps
Develop governance materials
Maintain governance materials
Develop status updates
Maintain status updates
Identify opportunities for operational efficiency
Implement process improvements
Ensure operational workflows are documented
Standardize operational workflows
Support change management
Support business readiness
Identify program risks
Develop mitigation strategies
Engage partners for issue management
Escalate issues when needed
Manage issues effectively
Track dependencies across teams
Communicate dependencies across teams
Lead program governance forums
Coordinate decision-making across stakeholders
Provide updates to senior leaders
Provide updates to stakeholders
Build relationships across functions
Collaborate with business partners
Collaborate with data partners
Collaborate with reporting partners
Collaborate with technology partners
Ensure solutions are practical
Ensure solutions are scalable
Ensure solutions align to enterprise requirements
Validate operational processes align with technology capabilities
Validate operational processes align with regulatory standards
Monitor resource allocations
Report operational performance
Report risks to leadership
Report risks to executive sponsors
How You'll Work.
Team & Collaboration
Cross-functional teams; Matrixed teams; Business teams; Data teams; Reporting teams; Technology teams; AI/data science partners
Communication Scope
Executive visibility; Clear updates; Concise updates; Relationship building
Process & Methodology
Program Management, Project Management, Roadmap planning, Governance, Risk Management, Dependency Management, Stakeholder Management, Process Improvement, Lean, Six Sigma
Full Job Description
We are seeking an experienced Program Manager to lead a complex, cross-functional remediation and data enablement initiative supporting enterprise control, reporting, and operational requirements. This role is critical in driving delivery across multiple teams, ensuring strong coordination, clear governance, and sustainable execution. The Program Manager will work closely with the CDSO/Data Office, Operations, reporting teams, and AI/data science partners to manage roadmaps, timelines, risks, dependencies, and stakeholder alignment while maintaining strong communication and executive visibility. **Position Responsibilities:** **Operational Leadership & Delivery** * Drive end-to-end delivery of a complex, cross-functional program, ensuring milestones are achieved on time, within scope, and with clear accountability across participating teams. * Partner with CDSO/Data Office, Operations, reporting teams, and AI/data science partners to align priorities, resolve delivery challenges, and maintain forward momentum. * Develop and maintain integrated program roadmaps, governance materials, and status updates, acting as the single source of truth for milestones, dependencies, and decisions. **Process Optimization & Continuous Improvement** * Identify opportunities for operational efficiency within our workstream solution development and implement process improvements through the delivery roadmap. * Ensure operational workflows are documented, standardized when possible, and aligned with best practices. * Support change management and business readiness efforts for operational teams. **Risk & Dependency Management** * Identify program risks and develop mitigation strategies; engage the appropriate partners to ensure issues are understood, escalated when needed, and effectively managed. * Track and communicate dependencies across business, data, reporting, and technical teams to avoid bottlenecks and support timely delivery. **Governance & Stakeholder Engagement** * Lead prog
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