APPLY
Consumer and Entertainment
ProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Manager at APPLY. Skills: Program leadership, Client management, Agile methodologies, Change management. Develop and maintain schedules, timelines, milestones, and performance reports. Track progress towards program or project milestones and deliverables”
What You'll Achieve.
Turn CX vision into commercial reality; Meet the strategic goals of the program or project(s); Drive priorities/task assignments in-line with overall objectives/goals; Maximize engagement and adoption and minimize resistance; Drive accountability and outcomes
Industry & Context.
Manage extremely complex issues; Analysis of intangible variables; Navigate teams through difficult activities and challenges; Independently identifying and applying effective program management principles; Problem-solving skills
Attend to the offices of the client in Mexico City
What They're Looking For.
Must Have
BSc or BEng degree, 10+ years’ experience, Experience with agile and lean methodologies, Demonstrated program or program/project management involving digital transformation, business process optimization, and organizational change management, Knowledge of program or project management tools/software, and digital solutions with the ability to lead multiple activities and resources while maintaining a focus on quality, Experience managing and allocating resources within a program across multiple streams of work, Experience partnering with client/account managers to understand the client’s business needs and identify new opportunities that support and drive the overall account growth, Experience scoping activities for new account opportunities, collaborating with delivery primes to prepare high-value, winning proposals, Exceptional interpersonal and leadership skills to effectively communicate and build relationships with a broad spectrum of audiences at all organizational levels, Sound technical aptitude and proven ability to grasp general knowledge of multiple disciplines and technologies with superior comfort with digital tools, Ability to thrive and adapt in a fluid environment and foster a collaborative spirit, Outstanding relationship, influencing, and negotiation skills, Ability to influence, collaborate and align with cross-functional and matrix partnerships on key programs or drive accountability and outcomes
Nice to Have
MBA, Experience in a digital agency, strategic consultancy or digital product studio, Experience with defining visual controls and dashboards using Google Sheets/SmartSheet, Miro, or other digital collaboration tools
What You'll Do.
Develop and maintain schedules
and performance reports
Track progress towards program or project milestones and deliverables
Identify and find solutions to resource conflicts
Provide input and updates to senior leaders
Interface regularly with management
Ensure programs remain aligned to corporate imperatives
Conduct stakeholder impact analysis
Develop associated change strategy
Ensure program plan aligns with change activities
Utilize team problem-solving skills
Ensure program documentation is current
Propose improvements and best practices for governance
How You'll Work.
Team & Collaboration
Manage cross-functional program or project teams; Workstream leads; Collaborate with delivery primes; Build relationships with a broad spectrum of audiences; Foster a collaborative spirit; Collaborate and align with cross-functional and matrix partnerships
Communication Scope
Communicate and build relationships
Process & Methodology
Program management, Project management, Oversight and governance mechanisms, Integration across processes, Develop resolution plans, Program or project plans, Schedules, Performance reports
Full Job Description
## Description ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: This is an exciting opportunity to join Apply Digital’s growing project management team toprovide large-scale, cross-functional program leadership and support for Apply Digital’s keyClients. You will develop, define and lead the oversight and governance mechanisms for various workstreams across the client account, with the critical responsibility of integration across all thoseprocesses related to those work streams. A key skill set for this role is to managecross-functional program or project teams, establish appropriate strategies and plans to meetthe strategic goals of the program or project(s), and drive priorities/task assignments in-line withoverall objectives/goals. You will manage extremely complex issues with the team, through analysis of intangiblevariables requiring a high degree of creativity and innovation. You will navigate teams throughdifficult activities and challenges, independently identifying and applying effective programmanagement principles to develop resolution plans expeditiously. You will also be responsiblefor building and maintaining program or project plans, schedules, and
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