ASSPL
Fulfillment Operations Management, Program Management, fulfillment ops
ProgramManager,AmazonNow
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“Program Manager, Amazon Now at ASSPL. Skills: Program execution, Stakeholder management, Operational excellence, Process improvement. Manage lifecycle activities for 2-3 medium-sized programs. Drive end-to-end delivery from conception to implementation”
What You'll Achieve.
Drive operational excellence; Ensure seamless execution; Impact customer experience; Improve operational efficiency; Measure program success; Identify trends and areas for improvement
Industry & Context.
Root cause analysis; Data-driven decision making; Independent decision-making
What They're Looking For.
Must Have
Bachelor's degree or 5+ years professional experience, 3+ years program or project management experience, Analytical and quantitative skills, Experience in data collection, Experience in root cause analysis, 2-3 years managing projects with multiple stakeholders, Proficiency with MS Office Professional Suite, Intermediate to advanced Excel skills, Experience using data and metrics to drive improvements, Experience working cross-functionally with tech and non-tech teams, Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level, Knowledge of SQL
Nice to Have
Experience in operations, logistics, supply chain management, or retail/e-commerce, Lean Six Sigma certification or experience, PMP or similar project management certification, Experience with SQL, Experience with data visualization tools, Experience with business intelligence platforms, Experience in fast-paced, ambiguous environments, Experience requiring independent decision-making, 3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, Experience in stakeholder management, Dealing with multiple stakeholders at varied levels, Experience building processes, Experience building project management schedules
What You'll Do.
Manage lifecycle activities for 2-3 medium-sized programs
Drive end-to-end delivery from conception to implementation
Develop project plans
Execute project plans
Manage implementation across cross-functional teams
Make trade-offs to optimize timelines
Make trade-offs to optimize deliverables
Partner with Operations
Partner with Supply Chain
Partner with Procurement
Align on program objectives
Communicate responsibilities
Communicate desired outcomes
Provide fortnightly status updates to leadership
Identify pain points for process optimization
Identify opportunities for process optimization
Drive continuous improvement initiatives
Implement best practices
Implement standardized processes
Manage Business Continuity Plan situations
Develop mitigation strategies
Use data and metrics to drive improvements
Use data and metrics to measure program success
Conduct deep dives into operational metrics
Identify trends in operational metrics
Identify areas for improvement
Create executive-level reports
Create presentations for senior leadership
Track Key Performance Indicators
Report on Key Performance Indicators
Support new marketplace launches
Support dark store launches
Coordinate with multiple teams for launches
Manage launch readiness activities
Coordinate resource onboarding
Coordinate fund transfers
Coordinate team coordination
Document learnings from launches
Document learnings from scale initiatives
Drive strategic change across broader operations teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Multiple teams; Tech and non-tech teams; Operations; Supply Chain; Finance; Procurement
Communication Scope
Status updates; Executive reports; Presentations; Written communication; Verbal communication
Process & Methodology
Program management, Project management, Agile, Scrum, Roadmap planning, Kanban
Full Job Description
Role Overview The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency. Key Responsibilities Program Execution & Delivery Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation Develop and execute project plans, securing resources and managing implementation across cross-functional teams Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders Stakeholder Management & Collaboration Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements Influence without authority by building trust and consensus across multiple teams Key job responsibilities Operational Excellence & Process Improvement Identify pain points and opportunities for process optimization within dark store operations Drive continuous improvement initiatives using data-driven decision-making and root cause analysis Implement best practices and standardized processes to support scalability Manage Business Continuity Plan (BCP) situations and develop mitigation strategies Data Analysis & Reporting Use data and metrics to drive improvements and measure program success Conduct deep dives into operational metrics to identify trends and areas for improvemen
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