Amazon Japan G. K.
Financial Services
ProgramManager,AmazonBusinessPayment&Lending
Neural analysis suggests this role is
optimal for Manager candidates.
“Program Manager, Amazon Business Payment & Lending at Amazon Japan G. K.. Skills: Product management, Program management, Payment experience. Manage customer escalations end-to-end. Coordinate with global stakeholders”
What You'll Achieve.
Measurably improve customer experience; Measurably improve operational efficiency; Reduce customer contacts; Meet timeline and goal commitments; Deliver measurable CX improvements
Industry & Context.
Complex problem solving; Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
3+ years program management experience, 3+ years cross-functional experience, 3+ years process improvement experience, Define program requirements, Use data and metrics for improvements, Speak, write, read Japanese fluently, Business level English
Nice to Have
3+ years end to end delivery experience, Communicate results to senior leadership, 3+ years driving process improvements, MBA
What You'll Do.
Manage customer escalations end-to-end
Coordinate with global stakeholders
Identify process improvements
Implement process improvements
Review internal workflows
Deliver targeted enhancements
Build serviceability strategy
Execute serviceability strategy
Define improvement initiatives
Align cross-functional teams
Iterate with agile approach
Identify improvement opportunities
Quantify expected impact
Partner with worldwide team
Execute and deliver improvements
Lead feature launches for Japan
Confirm requirements for Japanese customers
Lead projects with internal departments
Drive sustainable improvement
Stay attuned to customer needs
Adapt to environmental changes
Develop educational programs
Build communication mechanisms
Deliver consistent messaging
Report program progress to leadership
Represent business in reviews
Conduct quantitative analysis
Extract insights for decision-making
Optimize required processes
How You'll Work.
Team & Collaboration
Cross-functional teams; Domestic and international stakeholders; Global stakeholders; Various departments in Japan; Worldwide team
Communication Scope
Presentations to management
Process & Methodology
Program management, Project management, Agile approach
Full Job Description
Position Overview The Amazon Business Payments team supports Amazon's rapidly growing B2B business across North America, Europe and Asia. We are a key enabler of Amazon Business's growth and global expansion and have introduced many innovative payment products, including invoice payment financing, a small business co-brand credit card, and a distinctive paying experience which supports the unique needs of large enterprises with thousands of buying accounts, as well as small businesses with a single employee. We own the payment experience and the payment methods required to support every transaction on Amazon Business globally. This position, as a Program Manager, is responsible for driving improvements to the payment customer experience for Amazon Business Japan. You will identify areas requiring service improvement from customer feedback and lead initiatives to address these challenges in collaboration with various domestic and international stakeholders. Additionally, you will lead feature launches for Japan by working with product teams to define requirements needed for Japanese customers and coordinating with various internal departments. You will also support critical customer escalation cases. Why This Position Amazon Business is a rapidly growing business, and we are looking for someone who can take initiative even in this highly dynamic environment. This position offers extensive exposure to product management processes and opportunities to collaborate with engineers and product managers, making it an excellent career path toward becoming a Product Manager. You will have opportunities to work closely with stakeholders overseas (US, EU, India, etc.) as well as various departments in Japan (Go-To-Market, Engineering, Product, Marketing, Customer Service, Operations, Sales, etc.) and lead global projects. This is a position where you can demonstrate your ability to quickly understand Amazon's diverse payment services and internal processes, make data-driven dec
Applying for this Program Manager, Amazon Business Payment & Lending role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Japan G. K.?
Real rants from real employees. Read before you apply.