Amazon Japan G. K.
Financial Services
ProgramManager,AmazonBusinessPayment&Lending
“Program Manager, Amazon Business Payment & Lending at Amazon Japan G. K.. Skills: Product management, Program management, Payment experience. Manage customer escalations end-to-end. Coordinate with global stakeholders”
What You'll Achieve.
Measurably improve customer experience; Measurably improve operational efficiency; Reduce customer contacts; Meet timeline and goal commitments; Deliver measurable CX improvements
Industry & Context.
Complex problem solving; Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
3+ years program management experience, 3+ years cross-functional experience, 3+ years process improvement experience, Define program requirements, Use data and metrics for improvements, Speak, write, read Japanese fluently, Business level English
Nice to Have
3+ years end to end delivery experience, Communicate results to senior leadership, 3+ years driving process improvements, MBA
What You'll Do.
Manage customer escalations end-to-end
Coordinate with global stakeholders
Identify process improvements
Implement process improvements
Review internal workflows
Deliver targeted enhancements
Build serviceability strategy
Execute serviceability strategy
Define improvement initiatives
Align cross-functional teams
Iterate with agile approach
Identify improvement opportunities
Quantify expected impact
Partner with worldwide team
Execute and deliver improvements
Lead feature launches for Japan
Confirm requirements for Japanese customers
Lead projects with internal departments
Drive sustainable improvement
Stay attuned to customer needs
Adapt to environmental changes
Develop educational programs
Build communication mechanisms
Deliver consistent messaging
Report program progress to leadership
Represent business in reviews
Conduct quantitative analysis
Extract insights for decision-making
Optimize required processes
How You'll Work.
Team & Collaboration
Cross-functional teams; Domestic and international stakeholders; Global stakeholders; Various departments in Japan; Worldwide team
Communication Scope
Presentations to management
Process & Methodology
Program management, Project management, Agile approach
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