First American
ProgramManagerAIAdoption&Enablement
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“Program Manager AI Adoption & Enablement at First American. Skills: AI Adoption, Program Management, Operational Enablement, Change Management. Lead employee adoption, engagement, and operational enablement efforts related to AI technologies.. Coordinate initiatives to help teams understand, adopt, and utilize AI-enabled tools.”
What You'll Achieve.
Increased employee adoption and effective utilization of AI-enabled tools and workflows.; Successful execution of AI enablement programs and operational readiness initiatives.; Positive employee engagement and adoption feedback related to AI transformation efforts.; cross-functional collaboration and stakeholder alignment.; Improved operational efficiency and productivity through AI-supported workflows.; Effective coordination of governance, communication, and organizational change management activities.
Industry & Context.
Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities.; Identify opportunities to improve AI adoption processes, employee engagement strategies, and operational workflows.; Problem Solving & Adaptability
What They're Looking For.
Must Have
Bachelor’s degree in Business, Operations, Communications, Marketing, Organizational Development, Project Management, or related field., 3–6+ years of experience in program management, employee enablement, operational coordination, change management, training coordination, or related roles., Experience coordinating cross-functional initiatives involving multiple business stakeholders., communication, organizational, facilitation, and stakeholder management skills., Experience supporting organizational change initiatives, training efforts, or employee engagement programs., Ability to manage multiple priorities and adapt in a fast-paced environment., attention to detail, follow-through, and operational coordination skills.
Nice to Have
Familiarity with generative AI concepts, custom GPTs, workflow automation, or AI-enabled business tools., Experience supporting employee technology adoption, AI enablement, operational transformation, or business process improvement initiatives., Mortgage, lending, financial services, or regulated industry experience preferred., Experience coordinating governance, compliance, or operational approval processes., Prosci, PMP, Agile, Lean, or related project/change management certifications are a plus.
What You'll Do.
Lead employee adoption
and operational enablement efforts related to AI technologies.
Coordinate initiatives to help teams understand
and utilize AI-enabled tools.
and customer experience.
user adoption strategies
and communication plans.
Coordinate AI enablement programs and employee engagement efforts.
Gather employee feedback and adoption insights.
Help establish responsible AI usage standards and governance practices.
Promote a culture of innovation and continuous learning.
How You'll Work.
Team & Collaboration
Work closely with operational leadership, sales, public relations, product, and marketing.; Partner with operational and business leaders to identify AI adoption opportunities.; Collaborate with operations, sales, public relations, compliance, marketing, HR, and leadership teams.; Coordinate governance activities, approvals, communications, and documentation.; Support legal and compliance coordination.; Foster collaboration and alignment across teams.
Communication Scope
Facilitate meetings, stakeholder communications, project updates, and follow-up activities.; Coordinate governance activities, approvals, communications, and documentation.; Ensure project documentation, communications, and operational materials remain organized and up to date.
Process & Methodology
Track timelines, deliverables, risks, dependencies, action items, and adoption milestones., Facilitate meetings, stakeholder communications, project updates, and follow-up activities., Maintain project documentation, implementation plans, governance workflows, and operational readiness materials., Support organizational change management activities.
Full Job Description
# _**Who We Are**_ Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. # _**What We Do**_ The Program Manager, AI Adoption & Enablement will lead employee adoption, engagement, and operational enablement efforts related to AI technologies across the Lender Division. This role is responsible for coordinating initiatives that help teams understand, adopt, and effectively utilize AI-enabled tools, workflows, and operational solutions to improve productivity, efficiency, collaboration, and customer experience. This individual will work closely with operational leadership, sales, public relations, product, and marketing to support AI readiness, user adoption strategies, communication plans, governance coordination, and organizational change management activities. The ideal candidate is highly organized, collaborative, and passionate about helping employees embrace new technologies and operational innovation. ### **What You 'll Bring** ### **Employee AI Adoption & Enablement** * ### Lead initiatives that drive employee awareness, adoption, and effective utilization of AI-enabled tools
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