ADCI
Project/Program/Product Management--Non-Tech, Program Management, Retail
ProgramManager,ACCXUDE(RBS)
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Manager, ACCX UDE (RBS) at ADCI. Skills: Program management, Defect elimination, Stakeholder management. Manage ambiguity. Develop program strategy”
What You'll Achieve.
Deliver on business KPI's; Deliver solutions; Deliver programs; Scale the business; Meet business metrics targets; Meet operational metrics targets; Meet automation targets; Build customer confidence; Quality delivery; Robust processes
Industry & Context.
Ambiguity management; Root cause analysis
What They're Looking For.
Must Have
5+ years Vendor Management, 5+ years Retail Operations, 5+ years Business strategy, 5+ years Non-Tech Program Management, 3+ years cross functional with tech, 3+ years cross functional with non-tech, 3+ years process improvement initiatives, 3+ years using data and metrics, Defining program requirements, Using data and metrics for improvements
Nice to Have
3+ years driving end to end delivery, Communicating results to senior leadership, 3+ years driving process improvements, 3+ years stakeholder management, Dealing with multiple stakeholders
What You'll Do.
Develop program strategy
Improve business metrics
Align strategy with leadership
Identify system defects
Design solutions for defect elimination
Eliminate defects at origin
Understand partner team problems
Identify sweet spots for relationships
Enable premium relationships
Work backwards from business impact
Define steps for customer experience
Lead stakeholder reviews
How You'll Work.
Team & Collaboration
Partner with upstream tech teams; Partner with retail teams; Work with senior leadership; Engage with WW Retail teams; Work with owner teams; Work with key stakeholders; Work with category leaders; Work with country managers
Communication Scope
Reporting metrics
Process & Methodology
Program management, Project execution
Full Job Description
The Accelerating Catalog and Customer Experience (ACCX) RBS team is looking for a Program Manager to drive defect elimination for WW Amazon Vendor Services (AVS) program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and Cost of operations. Candidate Profile Candidate will have 5+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. Key job responsibilities Responsibilities of this leader include: 1) Ambiguity Management: You will be working in a challenging environment where there is no clear ‘right’ path or solution defined earlier. 2) Program Development: Developing the strategy to improve the business metrics and align with leadership. 3) UDE: Identify system defects requiring manual efforts downstream, partner with owner teams and design
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