ProgramLead,GovernanceandEnablement

Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Program Lead, Governance & Enablement Drive a nationally significant program tackling scams across financial services, telecommunications and digital platforms Join AFCA at a pivotal moment as we expand our role under the new Scams Prevention Framework , extending our jurisdiction across multiple sectors to better protect Australians from scam-related harm. This is a rare opportunity to shape and lead the governance and delivery engine behind a complex, high-profile transformation program. This role is offered as an initial 2 year contract, with a strong view to extension. The Opportunity Reporting to the EGM, Scams EDR Project , the Program Lead, Governance & Enablement is the central force that keeps this enterprise-wide program aligned, connected and delivering. You’ll operate as the “engine room” of the program , orchestrating cadence, governance, planning, risk, and delivery across multiple value streams, technology teams, and external vendors. This is a highly visible role where you’ll influence senior stakeholders and ensure outcomes are delivered with pace, discipline and clarity. Key Responsibilities * Own the program operating rhythm – PI planning, cadence, governance cycles * Lead portfolio and budget alignment across value streams * Drive lean delivery practices , metrics and continuous improvement * Oversee risk, issue and dependency m