ServiceNow
SaaS
ProgramDirector
“Program Director at ServiceNow. Skills: Program Management, AI Integration, ServiceNow Platform. Manage multiple ES engagement workstreams. Develop and implement plans to address risks”
What You'll Achieve.
Achieve customer business outcomes; Deliver business value through platforms like ServiceNow; Enable the customer’s desired business outcomes
Industry & Context.
Drive problem resolution through swift escalation; Identify discrepancies between actual progress and planned objectives, driving effective resolutions; Demonstrated success driving complex issues through analysis and resolution; Identify gaps between actuals and plan of record, propose solutions and drive resolution
Ability to travel up to 50%
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, Ability to travel up to 50%, Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment, Demonstrated success driving complex issues through analysis and resolution, Experience working collaboratively and cross-functionally, Excellent written and verbal communication skills, ServiceNow certification in aligned workflow, Expert in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow, Skilled in ethical AI use, technical translation, and stakeholder engagement across both technical and executive audiences
What You'll Do.
Manage multiple ES engagement workstreams
Develop and implement plans to address risks
Drive problem resolution through swift escalation
Identify discrepancies between actual progress
and lead Engagement Managers
support and provide thought leadership
Lead the delivery team throughout the engagement
Manage the engagement governance
Collaborate with Sales Account Team
Understand the business objectives
Act as a thought leader
Accountable for communication
mentor and manage Customer Outcomes
Manage multiple projects simultaneously
Identify gaps between actuals and plan
Lead the delivery team throughout large
Support Business Development efforts
Manage the largest and most complex programs
How You'll Work.
Team & Collaboration
Collaborate with the Sales Account Team; Collaborate with a services partner; Stakeholder engagement across both technical and executive audiences
Communication Scope
Excellent written and verbal communication skills; Stakeholder engagement
Process & Methodology
Manage multiple ES engagement workstreams, Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting and financials, Manage multiple projects simultaneously, Manage large, complex programs
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