ServiceNow
AI
ProgramDirector
Neural analysis suggests this role is
optimal for not-applicable candidates.
“Program Director at ServiceNow. Skills: Program Management, ServiceNow, AI, Stakeholder Management. Set strategic direction for programs. Oversee and enable Program Managers”
What You'll Achieve.
Successful execution of large-scale, complex programs; Delivery of transformative business outcomes; Maximize value realization for customers; Achieve successful outcome
Industry & Context.
Problem-solving
Ability to travel as required (up to 50%)
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations, Extensive experience with SaaS platforms and organizations, especially ServiceNow, Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts, Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making, Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation, financial acumen, with experience in program budgeting, forecasting, and value realization, Excellent communication, negotiation, and executive stakeholder management skills
Nice to Have
familiarity with ServiceNow product configuration is a plus, Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent), Agile/Scrum/SAFe experience is a plus
What You'll Do.
Set strategic direction for programs
Oversee and enable Program Managers
Ensure robust processes for risk
Build and maintain relationships with executives
Foster a high-performance team culture
Ensure alignment with Customer Success
Collaborate with Customer Success on Program Governance
Support pre-sales by shaping solutions
Champion the adoption of AI-driven delivery methodologies
How You'll Work.
Team & Collaboration
Collaborate with Customer Success; Work with partners; Engage with executives
Communication Scope
Excellent communication; Negotiation; Executive stakeholder management
Process & Methodology
Program Management, Project Management, Agile, Scrum, SAFe, Program Governance, Risk management, Change management, Resource management, Financial management
Full Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Program Director is a senior delivery leader operating as an individual contributor, accountable for orchestrating and enabling the successful execution of large-scale, complex programs—often spanning multiple projects, geographies, and business units. This role is responsible for strategic leadership, program governance, stakeholder engagement, and ensuring the delivery of transformative business outcomes through the ServiceNow platform. While the primary focus is on strategic oversight and leadership, the Program Director is expected to demonstrate the capability and willingness to engage hands-on when needed—rolling up their sleeves to drive progress, solve problems, and ensure success. Key Responsibilities * Set strategic direction for a select group of complex programs, ensuring alignment with business goals and customer value. * Oversee and enable Program Managers and Project Managers, ensuring consistent delivery in accordance with established standards and ServiceNow best practices. * Ensure robust processes and forums are in place to effectively manage and control risk, change, resources, and financials. * Build and maintain strong relationships with executives, partners, and customers; provide executive-level updates and act as a trusted advisor, guiding the customer on actions required for success * Foster a high-performance, collaborative team culture by critically
Applying for this Program Director role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.