ServiceNow
Tech / AI / Software
ProgramDirector
“Program Director at ServiceNow. Skills: Program Management, Strategic Leadership, AI Integration, SaaS Platform Expertise, Business Transformation. Orchestrating and enabling the successful execution of large-scale, complex programs. Strategic leadership”
What You'll Achieve.
Successful execution of large-scale, complex programs; Delivery of transformative business outcomes; Maximize value realization for customers; Deliver measurable business outcomes
Industry & Context.
Solve problems; Critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Ability to travel as required (up to 50%)
What They're Looking For.
Must Have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, 15+ years of progressive experience in professional services, program management, or equivalent roles within large, complex consulting organizations, Extensive experience with SaaS platforms and organizations, especially ServiceNow, including relevant product trainings, Ability to articulate a compelling Platform Story and the business challenges ServiceNow can address, Demonstrated success in providing oversight for multi-million-dollar, multi-project programs for strategic accounts, Demonstrated expertise in enabling customers to adopt and integrate AI and automation solutions, as well as utilizing these technologies to optimize internal program delivery processes and inform strategic decision-making, Extensive experience in supporting customers through business transformations (OCM) and guiding them through high-level organizational change elements while driving technical transformation, financial acumen, with experience in program budgeting, forecasting, and value realization, Excellent communication, negotiation, and executive stakeholder management skills
Nice to Have
familiarity with ServiceNow product configuration is a plus, Project Management certification (PMI – PgMP (Program Management Professional), MSP (Managing Successful Programs), or equivalent), Agile/Scrum/SAFe experience is a plus
What You'll Do.
Orchestrating and enabling the successful execution of large-scale
Stakeholder engagement
Ensuring the delivery of transformative business outcomes through the ServiceNow platform
Engaging hands-on when needed to drive progress
Setting strategic direction for a select group of complex programs
Ensuring alignment with business goals and customer value
Overseeing and enabling Program Managers and Project Managers
Ensuring consistent delivery in accordance with established standards and ServiceNow best practices
Ensuring robust processes and forums are in place to effectively manage and control risk
Building and maintaining relationships with executives
Providing executive-level updates
Acting as a trusted advisor
Guiding the customer on actions required for success
Fostering a high-performance
collaborative team culture
Critically assessing the skills required to achieve a successful outcome
Ensuring alignment and collaborating with Customer Success to deliver measurable business outcomes and maximize value realization for customers
Establishing comprehensive Program Governance (Strategic
Supporting pre-sales by shaping solutions
contributing to proposals
assessing delivery risks
Leading the efforts around program structure and governance for large opportunities
Championing the adoption of AI-driven delivery methodologies to accelerate implementations
How You'll Work.
Team & Collaboration
Oversee and enable Program Managers and Project Managers; Build and maintain relationships with executives, partners; Collaborate with Customer Success to deliver measurable business outcomes; Collaborate with Customer Success to establish comprehensive Program Governance; Foster a high-performance, collaborative team culture
Communication Scope
Excellent communication; Executive stakeholder management; Provide executive-level updates; Act as a trusted advisor
Process & Methodology
Program Management, Project Management, Program Governance, Risk Management, Change Management, Resource Management, Financial Management, Agile/Scrum/SAFe experience
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