ProgramDirector

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Program Director Location: Baltimore, MD United States About the role: The Program Director leads delivery and operations for the OLIVER studio working in partnership with our client. You are accountable for SLA performance, resource utilization, operational reporting, and the overall health of the studio’s day-to-day workflow. You partner directly with the Business Director, Resource Manager, and Integrated Project Managers to build and maintain a structured, scalable way of working. What you will be doing: Own the end-to-end delivery operation — from brief intake and triage through production, review, approval, and delivery — using OMG as the central workflow management system Lead and develop a team of Integrated Project Managers and QA Managers across Mexico City and Chicago, building a delivery culture that is process-led, SLA-aware, and proactive Partner with the Resource Manager to allocate creative, production, and QA resource against the studio's active workload, managing peaks and troughs effectively Establish and maintain weekly and monthly accountability rhythms — status reporting, resourcing reviews, SLA tracking, and QBR preparation — in partnership with the Business Director Route tasks to talent, factoring real-time utilization and SLAs; implement automated alerts to proactively address po