PeopleGrove
Customer Success
ProgramCoordinatorCapstone
Neural analysis suggests this role is
optimal for Mid candidates.
“Program Coordinator Capstone at PeopleGrove. Skills: recruitment, project management, client engagement. Identify, recruit, and engage qualified Project Leaders. Develop and maintain an ongoing pipeline”
What You'll Achieve.
Ensure approximately 20 active projects are staffed annually; Ensure a timely and positive experience for all Project Leaders; Ensure client confidence and program continuity; Demonstrate program outcomes and engagement metrics; Improve student preparedness; Meet accreditation standards; Prove program effectiveness
Industry & Context.
troubleshooting; facilitation; solution-oriented environment
What They're Looking For.
Must Have
3+ years of experience in a role that combines outreach, sales, recruitment, or business development with project or program management, Demonstrated success in a client-facing role, with the ability to build trust and manage expectations across diverse stakeholders, organizational skills with the ability to manage multiple active projects and relationships simultaneously, Comfort and proficiency with digital collaboration and project management ability to learn and train others on new software quickly, Excellent written and verbal communication skills, with the ability to adapt style for industry professionals, students, and institutional clients, Ability to work independently with minimal supervision and maintain consistent progress toward defined goals
Nice to Have
Experience supporting or working within online, competency-based, or non-traditional educational environments strongly preferred, Bachelor’s relevant experience may substitute
What You'll Do.
and engage qualified Project Leaders
Develop and maintain an ongoing pipeline
Conduct outreach and presentations
Manage the full recruitment lifecycle
Maintain accurate records of outreach activity
Co-create student capstone project briefs
Guide Project Leaders in designing deliverables
Provide ongoing support and coaching
Help Project Leaders understand student context
Develop onboarding resources and templates
Onboard and train Project Leaders on software tools
Provide ongoing technical guidance and troubleshooting
Serve as a resource for students
Identify and escalate recurring platform issues
Serve as the primary operational point of contact
Proactively communicate challenges
Prepare and deliver periodic progress reports
Contribute to strategic discussions
Serve as a responsive resource for students
solution-oriented environment
Escalate academic or programmatic concerns
How You'll Work.
Team & Collaboration
Work closely with Project Leaders; Identify and escalate recurring platform or process issues to appropriate internal stakeholders; Serve as the primary operational point of contact for the university client; Contribute to strategic discussions with the client
Communication Scope
Excellent written and verbal communication skills; adapt style for industry professionals, students, and institutional clients
Process & Methodology
Manage the full recruitment lifecycle, Manage multiple active projects and relationships simultaneously, Project coordination, Project design, Project support
Full Job Description
## Description Location: Remote Department: Capstone Programs / Client Services Employment Type: Part-Time (~20 hours per week) Reports To: AVP Customer Success The Capstone Program Coordinator plays a pivotal role in delivering a high-quality, competency-based capstone experience for students across an online, non-traditional university. This part-time role blends recruitment, relationship management, and project coordination to ensure that real-world capstone projects are well-designed, well-supported, and successfully completed by students across multiple academic majors. The ideal candidate is a self-starter who thrives in an independent environment, brings both sales and project management sensibilities, and is energized by building partnerships and supporting learners in a fully online, asynchronous setting. ## Key Responsibilities • Identify, recruit, and engage qualified Project Leaders from industry to sponsor and lead student capstone projects across a minimum of 4 academic majors.• Develop and maintain an ongoing pipeline of prospective Project Leaders to ensure approximately 20 active projects are staffed annually.• Conduct outreach and presentations to prospective Project Leaders, articulating the value of engaging with student capstone talent.• Manage the full recruitment lifecycle from initial contact through project onboarding, ensuring a timely and positive experience for all Project Leaders.• Maintain accurate records of outreach activity, pipeline status, and recruitment outcomes. ## Project Design & Project Leader Support • Work closely with Project Leaders to co-create student capstone project briefs that are appropriately scoped for the competency-based, online learning environment.• Guide Project Leaders in designing deliverables and milestones that students can meaningfully complete without direct faculty oversight.• Provide ongoing support and coaching to Project Leaders throughout the project lifecycle, including check-ins, troubleshootin
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