Public Consulting Group LLC (PCG)
public sector
ProgramAssistant/LabAttendant
Neural analysis suggests this role is
optimal for Entry candidates.
“Program Assistant/Lab Attendant at Public Consulting Group LLC (PCG). Skills: data entry, reporting, customer service, record keeping, computer operations. complete county paperwork. utilize the CALSAWS”
What You'll Achieve.
Ensure all performance metrics are met in achieving participant stated outcomes.
Industry & Context.
Ability to manage and analyze significant amounts of data; Answer user inquiries regarding computer software or hardware operation to resolve problems
Must reside in San Diego County, This position requires full-time (Mon-Fri) in-office work, from 8am-5pm, PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.
What They're Looking For.
Must Have
0-2 years of relevant experience in managing data including data entry and analysis, 0-2 years relevant experience in customer service, Experience in similar support role in a professional office, Ability to review numerous data points while paying strict attention to detail, Ability to manage and analyze significant amounts of data, Ability to prioritize work and meet deadlines, Ability to work independently and within a team, Ability to learn specialized databases and software systems, Ability to recognize and maintain the confidentiality of all materials in the work setting, Demonstrated ability to use various computer systems, Ability to maintain a record keeping and follow-up system, Ability to work independently on multiple projects simultaneously, Ability to handle multiple tasks under pressure, Skilled in managing multiple line phone system, filing, record keeping, computer operations, data entry and other clerical functions, Experience with Microsoft Office applications, specifically Excel, Access and Word, Must reside in San Diego County
Nice to Have
Associates or Bachelor’s degree, Fluent in bilingual or multilingual candidates desired specifically in Spanish, Experience with CALSAWS a plus, Experience with database software is also a plus
What You'll Do.
complete county paperwork
provide customer service in a professional and friendly manner
complete assigned tasks accurately
support the project by completing other various clerical duties
Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations
Review/enter accurate data into databases
Assist clients and providers over the phone and in person
Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately
Complete necessary county paper documents and forms with required data or information
sort and file data activity records
Communicate regularly with all staff to disseminate timely information
Complete all necessary county paper documents and forms
and annual reports required by the county
and annual reports required by Supervisor
management and/or County
Conduct searches to find needed information
using such sources as the Internet
Manage projects or contribute to committee or teamwork
Provide small workshops to participants
Provides customer service
including greeting clients as they enter or exit the building in a professional and friendly manner and answering routine questions for participants
Help direct participant traffic in the lobby
Provide outreach to new clients and follow up on referrals
Establishes and maintains files in accordance with program standards
Performs data entry and record keeping
Creates case files for new participants
Scheduling appointments for new and existing clients for services
Provide technical support for clients using computer lab
Monitor computer system performance to ensure proper operation
Teach others to use computer equipment or hardware
Train others in computer interface or software use
Document operational activities
Answer user inquiries regarding computer software or hardware operation to resolve problems
Oversee the daily performance of computer systems
How You'll Work.
Team & Collaboration
Communicate regularly with all staff to disseminate timely information; Manage projects or contribute to committee or teamwork
Communication Scope
oral and written communication skills; ability to speak professionally and effectively on the phone and in person
Process & Methodology
Project and Grants Management
Full Job Description
Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit [www.publicconsultinggroup.com](http://www.publicconsultinggroup.com/). Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. _Services:_ * Program Consulting * Finance Consulting and Billing Services * Applied Technology * Outsourcing and Operations * Strategy * Project and Grants Management * Assessments and Feasibility Studies PCG is seeking highly motivated and dependable PROGRAM ASSISTANT to support the day to day operations involved in our San Diego, CA CalWORKS Welfare-to-Work/Refugee employment services operation. This individual will complete county paperwork, utilize the CALSAWS, perform data entry, reporting tasks and scheduling tasks. This individual will also be required to provide customer service in a professional and friendly manner, complete assigned tasks accurately and timely; and support the project by completing other various clerical duties. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. **Data Entry Reportin
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