Advanced Behavioral Health, Inc
ProgramAssistant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Program Assistant at Advanced Behavioral Health, Inc. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Provide administrative and service coordination activities. Assist with transportation scheduling and confirmations”
Industry & Context.
analyzing requests and needs
Maintain confidentiality of all client protected health information, adheres to all HIPAA related policies
What They're Looking For.
Must Have
2+ years of related experience, Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Outlook), Excellent written and verbal communication skills
Nice to Have
Associate's degree in Human Services or related field, Transportation Routing software experience
What You'll Do.
Provide administrative and service coordination activities
Assist with transportation scheduling and confirmations
Handle initial requests by entering requests
Perform administrative and support tasks
Support quality assurance activities
trainings and supervision
Comply and work towards goals
Maintain internal notify supervisors
Document all interactions and activities
Foster a team environment
Maintain confidentiality of client information
Attend annual Conflict of Interest training
Demonstrate ethical behavior and cultural sensitivity
Perform other tasks/responsibilities
How You'll Work.
Team & Collaboration
Collaborates with SOOT staff for coordination; Foster a team environment; providing coverage as needed for other members
Communication Scope
Excellent written and verbal communication skills
Full Job Description
_**POSITION SUMMARY:**_ Provides and coordinates a wide array of administrative and service coordination activities for the School of Origin Transportation (SOOT) program. This is a program administered by the Department of Children and Families (DCF) to ensure children remain in the school in which the child was enrolled at the time of each placement (unless it is not in the child’s best interest to remain in that school). This position provides assistance with customer service activities and supports the SOOT program’s operational activities. This position collaborates with SOOT staff for the coordination of transportation for program participants. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. __ _**DUTIES AND RESPONSIBILITIES:**_ * Provide excellent customer service to state partners, families and providers. Customer service activities may include processing requests, assigning requests for processing, collecting and verifying information primarily via telephone/written communications, and occasionally interacting with state and community organizations agencies; * Assist with transportation scheduling and confirmations for multiple transportation providers, including emailing information, receiving and making phone calls and data entry in the routing software system as part of the system queue, coordinating referrals from DCF; * Handle initial requests by entering requests, reviewing information needed to make service determinations, providing information related to determinations, and notifying families, DCF, and providers of outcomes; * Perform a wide variety of administrative and support tasks, including, but not limited to, composing emails involving routine and complex matters, fielding telephone calls, analyzing requests and needs, and updating info
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