Salesforce
AI CRM
ProgramArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Program Architect at Salesforce. Skills: Architecture, AI, Enterprise Integration, Salesforce Platform, Digital Transformation, C-suite Engagement, Solution Vision, Autonomous AI Agents. Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level. Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team”
Industry & Context.
Ability to analyze, design, and optimize business processes via technology and integration; Proactively manage issues
What They're Looking For.
Must Have
10+ years of experience as an Architect with demonstrated leadership driving digital transformation in a matrixed organization, Experience with key areas of enterprise architecture including Cloud, Integration Technologies, Data Cloud, Retrieval-Augmented Generation (RAG), AWS, and CDNs, Ability to analyze, design, and optimize business processes via technology and integration, Experience guiding customers and project members in rationalizing and deploying emerging technology for business use cases, Ability to work independently and as part of a distributed team, Rapidly learn new technologies alongside presentation, communication, and facilitation skills, Degree or equivalent relevant experience required
Nice to Have
Detailed understanding of Web Services, Data Modeling, and Enterprise Application Integration, including experience with enterprise integration tools (ESBs and/or ETL tools) and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM), Ability to build and maintain key relationships with C-level and mid-level decision makers, Experience as a Senior Architect and/or CIO/CTO in a mid-to-large organization, leading organizational transformation in a matrixed environment, Experience defining and delivering enterprise applications on the Salesforce Platform, including coded solutions, Relevant credentials: Salesforce Certified AI Specialist, Salesforce Certified Data Cloud Consultant, and Agentforce Representative/Architect credentials, Salesforce Industries and additional Salesforce Certifications, Industry Architecture qualifications, Agile Methodology certification such as Scaled Agile Framework (SAFe)
What You'll Do.
Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts
engaging regularly at C-level
Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team
Guide the evaluation of business and technical requirements
and ensure solutions are scalable and follow standard methodologies
Partner with project and engagement managers on planning and implementation in close collaboration with the customer
Review and shape project vision
implementation approach
and key delivery artefacts
Proactively manage issues and facilitate effective engagement with executives
and product management
Mentor and develop diverse teams — customers
and colleagues — across both technical delivery and non-technical topics such as communication strategy and executive influence
Drive internal growth by contributing to innovations
building a strategic brand
and sharing knowledge to develop teammates' skills
Support pre-sales activities where required to position Salesforce Services
Contribute to Salesforce's community commitments by joining or leading volunteering activities aligned with our 1-1-1 model
How You'll Work.
Team & Collaboration
coordinating and aligning the work of multiple architects on the team; Partner with project and engagement managers on planning and implementation in close collaboration with the customer; facilitate effective engagement with executives, account teams, engineering, and product management; Mentor and develop diverse teams — customers, partners, and colleagues; sharing knowledge to develop teammates' skills; work as part of a distributed team
Communication Scope
presentation skills; communication skills; facilitation skills; communication strategy; executive influence
Process & Methodology
Partner with project and engagement managers on planning and implementation
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Program Architects are strategic advisors and Salesforce platform guides for our largest enterprise customers. They combine deep technical expertise in architecture, AI, and enterprise integration with the ability to engage at the C-suite level — painting a solution vision, architecting systems that orchestrate autonomous AI agents, and guiding teams through delivery. This role sits at the forefront of the Agentic Enterprise, helping customers transform the way humans and digital agents work together. ## What You'll Be Doing * Serve as a trusted advisor to key stakeholders at our most strategic enterprise accounts, engaging regularly at C-level * Lead architecture across complex engagements — coordinating and aligning the work of multiple architects on the team * Guide the evaluation of business and technical requirements, and ensure solutions are scalable and follow standard methodologies * Partner with project and engagement managers on planning and implementation in close collaboration with the customer * Review and shape project vision, implementation approach, and key delivery artefacts * Proactively manage issues and facilitate effective engageme
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