Manulife
Financial Services
ProgramandEnablementDirector(GlobalTreasuryOperations)
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“Program and Enablement Director (Global Treasury Operations) at Manulife. Skills: Program leadership, Change enablement, Global Treasury Operations, Operating model design. Design Global Treasury Operations Program. Structure Global Treasury Operations Program”
What You'll Achieve.
Increase Straight-Through Processing rates; Strengthen global consistency and controls; Realize measurable efficiency gains; Realize productivity gains
Industry & Context.
Problem solver; Analytical skills
What They're Looking For.
Must Have
5+ years program leadership, 5+ years change enablement, 5+ years hands-on execution
Nice to Have
CFA charterholder preferred, CPA preferred, FRM preferred
What You'll Do.
Design Global Treasury Operations Program
Structure Global Treasury Operations Program
Define program sequencing
Define program dependencies
Define program success measures
Translate strategy into roadmap
Drive process standardization
Drive controls standardization
Optimize operating efficiency
Increase Straight-Through Processing
Achieve productivity gains
Achieve cost benefits
Align initiatives to priorities
Align initiatives to architecture
Align initiatives to capacity
Establish outcome ownership
Establish benefits realization ownership
Establish transition to BAU ownership
Organize program governance forums
Run program governance forums
Establish initiative intake guidelines
Establish initiative intake standards
Establish initiative intake templates
Establish gating guidelines
Establish gating standards
Establish gating templates
Establish status reporting guidelines
Establish status reporting standards
Establish status reporting templates
Establish RAID management guidelines
Establish RAID management standards
Establish RAID management templates
Establish change control guidelines
Establish change control standards
Establish change control templates
Establish benefits tracking guidelines
Establish benefits tracking standards
Establish benefits tracking templates
Ensure adherence to reporting standards
Ensure adherence to reporting systems
Maintain reporting discipline
Maintain traceability
Maintain audit readiness
Integrate ODF requirements
Integrate DoA requirements
Evolve governance playbooks
Evolve governance controls
Oversee program-level risks
Oversee program-level issues
Oversee program-level change governance
Escalate systemic risks
Own executive reporting narrative
Synthesize delivery status
Synthesize financials
Synthesize technology enablement progress
Synthesize benefits realization
Maintain integrated roadmap
Surface downstream impacts
Ensure KPI consistency
Ensure KPI timeliness
Perform trend analysis
Perform variance analysis
Perform scenario analysis
Recommend corrective actions
Support prioritization decisions
Lead enablement strategy
Ensure teams understand new processes
Ensure teams adopt new processes
Ensure teams sustain new processes
Ensure teams understand new technologies
Ensure teams adopt new technologies
Ensure teams sustain new technologies
Ensure teams understand new operating models
Ensure teams adopt new operating models
Ensure teams sustain new operating models
Drive consistent enablement practices
Conduct impact assessments
Conduct readiness assessments
Engage change network
Manage communications
Align enablement activities with milestones
Ensure sustainment plans are in place
Ensure ownership is in place
Support STP improvement
Support efficiency targets
Support operational performance outcomes
Develop consolidated program business case
Maintain consolidated program business case
Partner on benefits realization
Partner on performance tracking
Recommend prioritization trade-offs
Recommend sequencing trade-offs
Improve program execution approaches
Remove low-value activity
Institutionalize lessons learned
Represent program in forums
Manage cross-functional dependencies
How You'll Work.
Team & Collaboration
Global Treasury Operations leadership; Group Finance Technology; Enterprise stakeholders; Executive forums; Cross-functional teams
Communication Scope
Executive narrative; Decision-oriented insights; Executive presentations; Clear communication; Influence
Process & Methodology
Program leadership, Roadmap planning, Governance, Change management, Benefits realization, Risk management, Reporting
Full Job Description
The **Program and Enablement Director, Global Treasury Operations** is accountable for the design, governance, and enablement of the Global Treasury Operations Program, delivering a standardized, optimized, digital, and technology‑enabled global operating model within a defined transformation horizon. This role shapes and orchestrates the end‑to‑end Treasury Operations program—ensuring initiatives are strategically aligned, sequenced appropriately, and enabled for adoption and value realization. Key outcomes include increasing Straight‑Through Processing (STP) rates through enterprise technology, strengthening global consistency and controls, and realizing measurable efficiency and productivity gains aligned to the Global Treasury Operations strategy. Operating within Manulife’s Outcome Delivery Framework (ODF) and governance standards, the Director partners closely with Global Treasury Operations leadership and Group Finance Technology to align delivery, drive adoption, and provide clear, decision‑oriented insights to executive forums. The role combines program leadership, change enablement, and hands‑on execution, ensuring transformation outcomes are embedded and sustained. This is a hands‑on individual contributor role with high visibility to senior leadership, requiring strong executive presence, sound judgment, and the ability to influence across a global, matrixed environment. **Role and Responsibilities** Functionally reporting to the _AVP, Global Treasury Operations Transformation_ and locally to an MBPS AVP, the Program and Enablement Director, Global Treasury Operations provides program‑level leadership for the Global Treasury Operations transformation—setting standards, orchestrating governance, owning the executive reporting narrative, and ensuring alignment to ODF, Delegation of Authority (DoA), and Treasury strategy. The Director leads the program’s enablement and communications strategy, maintains the integrated delivery and change roadmap, and drives
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