Amazon Support Services Costa Rica SRL - B20
Media
ProgramAnalyst,Wondery
“Program Analyst, Wondery at Amazon Support Services Costa Rica SRL - B20. Skills: Billing processes, Customer defect resolution, Data analysis, Reporting. Generate and distribute billing reports. Perform data validation”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Experience with CRM tools like Salesforce, Experience in selling advertising or advertising-like services, Experience working with large global teams, Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages, Knowledge of accounting principles, processes, and entries, Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
Nice to Have
Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc
What You'll Do.
Generate and distribute billing reports
Perform data validation
Perform data reconciliation
Maintain billing documentation
Update process guides
Work on month-end close activities
Work on revenue reporting
Track customer defects
Document defect details
Document resolution steps
Generate weekly defect reports
Generate monthly defect reports
Monitor makegood requests
Track makegood requests through approval workflows
Maintain accurate records of customer issues
Maintain accurate records of customer resolutions
Create operational dashboards
Create operational reports
Prepare summary reports
Support ad-hoc reporting requests
Ensure data integrity
How You'll Work.
Team & Collaboration
Across time zones; With Sales teams; With Finance teams; With Customer Success teams
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