OneMagnify
ProgramAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Program Administrator at OneMagnify. Skills: Program support, Issue resolution, System navigation. Serve as primary point of contact. Provide clear guidance on program rules”
What You'll Achieve.
Accurate program execution; Reliable data; Customer interactions reflect brands; Programs function in real world; Dealers and service personnel get clear answers; Customers receive eligible benefits; Client commitments delivered consistently; Programs scale
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
High school diploma or equivalent, 3 months customer service experience, Clear written and verbal communication skills, Comfort working in Microsoft Outlook, Word, and Excel, Ability to navigate multiple systems, Resolve basic technical issues, Experience handling sensitive customer information, Customer-first mindset, Accountability to process and accuracy, Demonstrated initiative in day-to-day work
Nice to Have
Salesforce Service Cloud familiarity, CRM platforms familiarity, Automotive dealer programs exposure, Incentive programs exposure, Rewards fulfillment exposure, Experience with service-level agreements, Comfort working across integrated delivery teams, Early exposure to automation, Early exposure to QA tools, Early exposure to AI-assisted workflows
What You'll Do.
Serve as primary point of contact
Provide clear guidance on program rules
Provide clear guidance on eligibility
Provide clear guidance on technical website issues
Maintain consistent follow-through on inquiries
Conduct semi-scripted outbound mystery shop calls
Observe and assess customer service interactions
Capture findings accurately
Work across multiple systems simultaneously
Use Salesforce Service Cloud to manage records
Use Salesforce Service Cloud to manage cases
Use Salesforce Service Cloud to manage follow-ups
Apply solution-focused thinking
Escalate issues appropriately
Facilitate dealer and customer rewards programs
Process financial payouts
Partner with operations teams
Partner with delivery teams
Communicate regularly with teammates
How You'll Work.
Team & Collaboration
OneMagnify teammates; Delivery teams; Operations teams; Quality teams
Communication Scope
Written communication; Verbal communication
Full Job Description
OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets. This role sits within OneMagnify’s Channel Solutions team, supporting the delivery of automotive customer and dealer programs that run at real scale. You’ll be part of the frontline experience for dealers, repair facilities, and end customers—making sure programs work as designed and issues get resolved the right way. The impact is practical and visible: accurate program execution, reliable data, and customer interactions that reflect the brands we represent. You’ll help ensure automotive incentive, service, and rewards programs actually function in the real world. That means dealers and service personnel get clear answers, customers receive the benefits they’re eligible for, and client commitments defined in Statements of Work are delivered consistently. When something breaks—whether it’s a website issue, eligibility question, or data discrepancy—you’re part of the solution. This role also contributes to OneMagnify’s integrated delivery model. You’ll work across client-owned platforms and proprietary systems, feeding insights back to delivery, operations, and quality teams. The accuracy of your work directly affects reporting, payouts, and client trust—making this role foundational to how programs scale. **What You’ll Do** **Deliver Reliable Client Program Support** * Serve as a primary point of contact for Dealers, Independent Repair Facilities, and customers via phone and email, aligned to defined SLAs and client expectations * Provide clear guidance on
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