Creation Technologies
manufacturing
ProgramAdministrator
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“Program Administrator at Creation Technologies. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, documentation, tracking, communication. administrative, operational, and logistical support for manufacturing programs. detailed coordination, communication, documentation, and tracking of program aspects”
Industry & Context.
resolving discrepancies; resolving operational issues
What They're Looking For.
Must Have
Associate degree or equivalent combination of education and experience, 1-2 years of hands-on experience in an operations support, customer service or administrative role, Highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously, Attention to detail is crucial, particularly when it comes to managing documents, schedules, and tracking project data, Verbal and written English communication skills are necessary for collaborating with cross-functional teams and customers, Basic to intermediate proficiency with MS Office (Excel and PowerPoint)
Nice to Have
Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems is an asset, A general understanding of electronics manufacturing processes, terms, and technologies (e. g. , printed circuit board assembly (PCBA), component sourcing) is beneficial to communicate effectively with technical teams, Familiarity with supply chain management, logistics, or procurement processes is an asset
What You'll Do.
and logistical support for manufacturing programs
detailed coordination
and tracking of program aspects
managing and organizing program documentation
reviewing and confirming customer production Purchase Orders (PO) and Return Material Authorization (RMAs)
preparing and sending customer Accounts Receivable (AR) statements
coordinating and scheduling meetings
tracking deliverables and milestones
assisting in managing production schedules
supporting shipping logistics
acting as a customer contact point
preparing status reports
maintaining and driving data tracking for Key Performance Indicators (KPIs)
tracking resolution of production delays or defects
documenting and improving internal processes
supporting the program manager in resolving operational issues
How You'll Work.
Team & Collaboration
works alongside Program Managers and cross functional teams; supports program managers, cross-functional teams, and, increasingly, customers; ensuring cross-functional alignment among engineering, production, procurement, and customers; liaising with planning and logistics; collaborating with cross-functional teams and customers
Communication Scope
verbal and written English communication skills; frequent updates, coordination, and sometimes negotiation
Process & Methodology
program management support, tracking deliverables and milestones, managing production schedules, tracking order and finished goods status, tracking resolution of production delays or defects, resolving operational issues, tracking open items
Full Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Administrator is a support-focused role that works alongside Program Managers and cross functional teams to ensure the smooth execution of manufacturing programs. While a Program Manager is responsible for high -level program oversight, the Program Administrator focuses on administrative, operational, and logistical that help the program run efficiently and drive customer success. The position involves detailed coordination, communication, documentation, and tracking of the various aspects of the program. This role supports program managers, cross-functional teams, and, increasingly, customers to ensure seamless execution and delivery of manufacturing programs. * Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible for stakeholders. * Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation. * Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies. * Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers. * Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer. * Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs. * Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery. * Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed. * Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuri
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