Axon
ProfessionalServicesManager,FleetVehicleIntelligenceProduct
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“Professional Services Manager, Fleet Vehicle Intelligence Product at Axon. Skills: Vehicle Intelligence, ALPR deployment, Customer support. Install Vehicle Intelligence technologies. Configure Vehicle Intelligence technologies”
What You'll Achieve.
Deliver successful trials; Deliver successful pilot programs; Ensure successful implementation; Ensure successful operation
Industry & Context.
Troubleshoot issues
100% travel, Lift equipment up to 75 lbs
What They're Looking For.
Must Have
5+ years deploying technology solutions, 3+ years ALPR systems experience, Deploying ALPR camera systems, Troubleshooting networking, cellular, hardware, software, Experience with public safety agencies, Ability to work independently, Ability to travel extensively, Ability to stand, bend, climb, lift 75 lbs, Valid driver's license
Nice to Have
Fixed infrastructure deployments experience, IP networking concepts experience, Public safety technology deployments experience, Military industry experience, Law enforcement technology experience, Transportation technology experience, Physical security industry experience, Project management experience, Deployment management experience
What You'll Do.
Install Vehicle Intelligence technologies
Configure Vehicle Intelligence technologies
Validate Vehicle Intelligence technologies
Support Vehicle Intelligence technologies
Serve as onsite technical lead
Conduct customer onboarding
Provide technical training
Troubleshoot field issues
Validate system performance
Collaborate with internal teams
Create deployment documentation
Maintain deployment documentation
Engage with stakeholders
Identify product issues
Escalate product issues
Provide recommendations
Support deployment processes
Perform additional duties
How You'll Work.
Team & Collaboration
Professional Services Managers; Solutions Engineers; Sales teams; Customer Success teams; Product Management; Engineering teams
Communication Scope
Verbal communication; Written communication
Process & Methodology
Deployment management
Full Job Description
Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As a Professional Services Manager (PSM) supporting Axon's Vehicle Intelligence (VI) solutions, you will serve as a technical deployment expert responsible for delivering successful Automated License Plate Recognition (ALPR) trials and pilot programs for public safety agencies across the United States. This is a customer-facing, field-based role focused on the installation, configuration, validation, and support of Axon's Vehicle Intelligence technologies. You will work directly with law enforcement agencies, technical stakeholders, and internal teams to ensure customers experience the full value of Axon's ALPR solutions through exceptional technical execution and customer enablement. You will play a critical role in helping agencies evaluate Vehicle Intelligence technology while providing valuable feedback that helps shape the future of Axon's products and deployment processes. What You’ll Do Location: Remote in the US Travel: 100% Reports to: Senior Manager, Professional Services Install, configure, validate, and support Axon's Vehicle Intelligence and ALPR technologies during customer trials, pilots, and deployment activities. Serve as the onsite technical lead for Vehicle Intelligence evaluations, ensuring successful implementation and operation of all trial equipment. Conduct customer onboarding and technical training for agency administrators, technical contacts, and end users. Troubleshoot hardwa
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