SailPoint
ProfessionalServicesManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Professional Services Manager at SailPoint. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management. Ensure services are provided, implemented correctly, and billed accurately. Partner cross-functionally during sales process, own services portions of deals”
What You'll Achieve.
Ensure services are provided, implemented correctly, and billed in a timely and accurate manner; Maximize client success and SailPoint revenue growth; Ensure long term client success; Achieve goals
Industry & Context.
Problem-solving abilities; Creatively resolve unexpected issues; Presenting solutions to everyday problems
Requires up to 15% travel
What They're Looking For.
Must Have
7+ years of professional experience at a Software, SaaS, or consulting company, 3+ years of project management experience, 2+ years of people management experience, Exceptional mentorship and leadership skills with a passion for continuous improvement, Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management), Exceptional communication skills and extensive experience working with clients and partners, Outstanding organizational and multi-tasking abilities, Extensive experience working with Sales to scope services projects for enterprise software
What You'll Do.
Ensure services are provided
implemented correctly
and billed accurately
Partner cross-functionally during sales process
own services portions of deals
Interact with sales reps and leadership during pre-sales and post-sales
Serve as senior point of contact for client escalations
Oversee project financials
focus on profitability and productivity
Work with Resource Management Office to mediate and prioritize staff resources
Provide project management duties on occasion for customer engagements
Provide strategic updates on client performance to Senior Management
Work closely with Customer Success Managers to maintain customer satisfaction
Identify new opportunities for expanding SailPoint solutions and services
Take responsibility for management of the team
Assist direct reports in career development by providing feedback
Coach Engagement Managers and project team members on performance
Participate in recruiting and employee development activities
How You'll Work.
Team & Collaboration
Partner cross-functionally during the sales process; Interact with sales reps and sales leadership; Work with the Resource Management Office (RMO); Work closely with Customer Success Managers; Serve as a trusted advisor to customers, peers, and leaders; Foster team members' professional growth
Communication Scope
Exceptional communication skills; Extensive experience working with clients and partners; Presenting solutions to everyday problems; Client communication; Providing regular status updates
Process & Methodology
Engagement scoping, Client communication, Internal team management, Escalation support, Overall service delivery, Project planning, Budget management, Scope management, Schedule management, Stakeholder management, Risk management
Full Job Description
**Why SailPoint?** Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the [_awards_](https://www.sailpoint.com/company/accolades/) to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. **Who You Are:** **** Professional Services Managers are self-directed, highly motivated, and experienced leaders that thrive when overseeing and building a services organization. You have significant experience building and maintaining professional relationships, and you are comfortable communicating with people at all organizational levels. You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems. **** **Path to Success:** As a Professional Services Manager (PSM) part of SailPoint’s PS team, you will support each customer’s journey by managing the strategic efforts required to deliver SailPoint’s solutions. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices. * Within the **first month,** y
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