ProfessionalServicesLead

## Disclaimer: we offer remote contracts within Germany ## ## ABOUT TRADEBYTE At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered. We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us. As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group! ## THE ROLE AND THE TEAM As the Professional Services Lead, your mission is to design, pilot, and launch the next generation of Tradebyte’s Managed Trading Services. We are not looking for a project coordinator to manage timelines from a distance; we are looking for a hands-on "doer" who knows exactly what it takes to deliver a world-class service because they have done it before Reporting directly to the Director of Alliances & Professional Services, you will lead high-impact squads to incubate new service lines, prove their commercial value, and then seamlessly hand them over to our operational teams for long-term execution. Your success is measured by our ability to turn our domain expertise into "out-of-the-box" services that accelerate brand GMV and protect our collective Take Rate ## WHAT WE’D LOVE YOU TO DO (AND LOVE DOING) * Service Model Architecture: You will define the "blueprints" for our professional services. This includes defining service levels (SLAs), standard operating procedures (SOPs), and the specific value propositions that make these services indispensable to brands. * Squad Leadership & Incubation: You will lead cross-functional "strike teams" (squads) to build and launch new services. You will act as the project lead during the pilot p