ProfessionalServicesEngineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? We’re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You’ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You’ll support data integration, automate processes, and help clients get the most value from our platform. How will you make an impact? Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions. Install, configure, and customize the company’s software products in client environments Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts. Train customers and internal stakeholders on product features and best practices Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects. Present project updates, outcomes, and recommendations to internal stakeholders and client leadership. Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery. Contribute to continuous process improvement and knowledge-sharing across the Professional Services team. Have you got what it takes? 2+ years of experience in professional services, technical consulting, or enterprise software implementation. Knowledge of CCaaS, IVR configuration, and an understanding of multi-channel communicatio