GitLab
Technology
ProfessionalServicesEngagementManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Professional Services Engagement Manager at GitLab. Skills: Professional services selling, Scoping, Commercial structuring, Salesforce. Conduct discovery. Structure outcome-oriented professional services engagements”
What You'll Achieve.
Meet assigned financial targets; Maintain accurate services forecast
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Experience with professional services selling processes, Experience using Salesforce, Experience working in a pre-sales setting, Working understanding of software development lifecycle, Working understanding of DevOps practices, Working understanding of cloud transformation efforts, Communication skills, Stakeholder management skills, Ability to work effectively with minimal supervision, Ability to manage multiple opportunities, Ability to maintain accurate forecasting
Nice to Have
Salesforce for opportunity management, Salesforce for forecasting, Salesforce for quoting, Develop statements of work, Relate technical solutions to business outcomes, Build working relationships with account teams, Build working relationships with customer stakeholders, Developing facilitation skills, Developing negotiation skills, Developing problem-solving skills, Judgment to consult experienced team members, Comfort working cross-functionally, Align on deal strategy, Align on staffing, Align on execution, Work asynchronously, Deepen knowledge of GitLab's services offerings, Strengthen scoping skills, Strengthen commercial skills, Build relationships with internal stakeholders, Build relationships with customer teams
What You'll Do.
Structure outcome-oriented professional services engagements
Align GitLab capabilities with customer business outcomes
Partner with account executives
Partner with solutions architects
Partner with delivery stakeholders
Turn DevSecOps initiatives into proposals
Turn platform adoption initiatives into proposals
Turn DevSecOps initiatives into statements of work
Turn platform adoption initiatives into statements of work
Perform discovery with account teams
Perform discovery with customers
Understand current capabilities
Understand constraints
Understand desired business outcomes
Design standard services proposals
Design custom services proposals
Align proposals to customer goals
Align proposals to success measures
Align proposals to implementation needs
Build scoped services engagements
Build packaged solutions
Present engagements to customers
Present solutions to customers
Present engagements to internal stakeholders
Present solutions to internal stakeholders
Gain alignment on opportunities
Move opportunities forward
Guide customers through services value
Guide customers through commercial terms
Guide customers through agreements
Guide customers through quote process
Guide customers through order process
Coordinate with Professional Services Operations
Coordinate with delivery partners
Align staffing for engagements
Align skillsets for engagements
Align time zone coverage for engagements
Address pricing objections
Address implementation objections
Identify engagement risks
Identify delivery risks
Keep opportunities progressing
Meet assigned financial targets
Maintain accurate services forecast
Build cross-functional relationships
Provide responsive support to internal stakeholders
Provide responsive support to customer stakeholders
Relay customer trends
Improve services offerings
Improve customer journey
How You'll Work.
Team & Collaboration
Account teams; Solutions architects; Delivery stakeholders; Professional Services Operations; Delivery partners; Cross-functional teams; Internal stakeholders; Customer stakeholders
Communication Scope
Communication; Stakeholder management; Presentations
Full Job Description
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Engagement Manager, Professional Services, you will help drive GitLab's growth by shaping services engagements that create strong partnerships and mutual success with our customers. You will scope outcome-oriented professional services engagements that turn complex DevSecOps and software delivery initiatives into clear, measurable business outcomes. Reporting to the Senior Manager, Engagement Management, you will work at the intersection of technical solutioning and commercial scoping, advancing opportunities within your assigned territory. In this role, you will conduct discovery, build tailored proposal
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