Vonage
Cloud Communications
ProfessionalServicesConsultant-ConversationalDesign
Neural analysis suggests this role is
optimal for Senior candidates.
“Professional Services Consultant - Conversational Design at Vonage. Skills: Conversation Design, Virtual Agent deployment, Client engagement. Design Virtual Agents. Build Virtual Agents”
What You'll Achieve.
Impact millions customer interactions
Industry & Context.
Problem-solving; Technical problem-solving
What They're Looking For.
Must Have
3+ years experience Conversation Design, Native-level English proficiency, Exceptional writing skills, Exceptional editing skills, Exceptional verbal communication skills, Interpersonal skills, Ability to lead, Ability to influence, Ability to learn new systems, Analytical skills, Problem-solving skills, Ability to thrive fast-paced environment, Consistently meet deadlines
Nice to Have
Experience delivering Virtual Agents, Experience publishing Virtual Agents, Solid understanding human-machine interaction, Prior experience designing AI-driven systems
What You'll Do.
Design Virtual Agents
Collaborate with product teams
Collaborate with solutions teams
Collaborate with customer applications teams
Own quality consistency
Ensure brand alignment
Ensure business goal alignment
Lead copywriting efforts
Adapt existing content
Oversee content quality
Partner with engineering teams
Partner with technical teams
Define conversation scope
Anticipate user behavior
Resolve design challenges
Drive process improvements
Increase team efficiency
Increase predictability
Manage complex projects
Manage senior stakeholders
Maintain strategic view
How You'll Work.
Team & Collaboration
Global remote team; Product teams; Solutions teams; Customer applications teams; Engineering teams; Technical teams
Communication Scope
Written communication; Verbal communication; Interpersonal skills
Process & Methodology
Project management
Full Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide! Professional Services Consultant - Conversational Design Title: Professional Services Consultant Location: US - Remote Department: Vonage AI – Conversation Design Team About Vonage AI At Vonage AI, we help businesses worldwide connect with their customers more effectively - without compromising on service quality. Our team designs and delivers intelligent Virtual Agents (text and voice) across multiple channels and industries, creating seamless, personalized, and engaging customer experiences. We’re looking for a Professional Services Consultant - a highly skilled, creative, and people-oriented professional - to join our global Conversation Design team. This role is for someone who combines strong hands-on design expertise with strategic thinking and leadership within projects and the team. Why this role matters: As a Professional Services Consultant, you’ll be responsible for designing the user experience of Virtual Agents and leading end-to-end client engagements. In addition to hands-on delivery, you’ll play a key role in improving team processes, raising design quality, and helping the team scale. You’ll work closely with clients and partners to understand conversational AI capabilities, identify high-value use cases, design and deploy Virtual Agents in Vonage AI Studio, and support projects throughout their lifecycle. As a Senior, you’ll also take ownership of more complex projects, mentor peers, and drive initiatives that improve how we work in both the managed services and professional services spaces. This role blends advanced conversation design, strategic thinking, and technical problem-solving, with direct impact on millions of customer interactions every day. Your key responsibilities: Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio Lead the solution design for challenging customer use cases across voice and text channels Collaborate clos
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