Ghobash Group
banking technology
ProfessionalServiceEngineer
“Professional Service Engineer at Ghobash Group. Skills: banking technology solutions, implement, support, and optimize banking technology solutions, troubleshoot banking applications. Install, configure, customize, and troubleshoot banking applications. Support Proof of Concept (POC) for new products, User Acceptance Testing (UAT), and EMV ADVT/MTIP certifications.”
What You'll Achieve.
delivering high-quality customer service; ensure successful business solution implementation; resolve issues within SLA timelines
Industry & Context.
handle complex technical challenges; troubleshooting, analytical, and problem-solving abilities.
What They're Looking For.
Must Have
3–4 years of experience in the banking or BFSI technology domain.
Nice to Have
4–5 years of experience in the banking or BFSI technology domain is preferable.
What You'll Do.
and troubleshoot banking applications
Support Proof of Concept (POC) for new products
User Acceptance Testing (UAT)
and EMV ADVT/MTIP certifications.
and manage projects to ensure successful business solution implementation.
Conduct root-cause analysis on escalated issues and provide permanent resolutions.
Research and contribute to technical proposals and solution documentation.
Maintain and administer tools required for deployment and support of solutions.
Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
Collaborate with vendor support teams for software updates
and issue resolution.
Provide guidance and mentorship to junior engineers during project execution and troubleshooting.
How You'll Work.
Team & Collaboration
close collaboration with clients, vendors, and internal teams; Collaborate with vendor support teams for software updates, patches, and issue resolution.; Provide guidance and mentorship to junior engineers during project execution and troubleshooting.
Communication Scope
Effective verbal, written, and listening communication skills in English.
Process & Methodology
Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
Applying for this Professional Service Engineer role?
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