Jll
Professional,PropertyMgmtOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Professional, Property Mgmt Operations at Jll. Skills: Service Management, Audit and compliances, Key Skills. Responsible for delivery in accordance with maintenance strategy. Responsible for assessment, procurement and management of small projects”
What You'll Achieve.
achieve optimum performance; full customer engagement; achieve and maintain legal status; service consistency; hygiene excellence; 7-star cleanliness
Industry & Context.
troubleshooting escalated service issues
On-site
What They're Looking For.
Must Have
knowledge of HK chemicals, dilutions, PPE’s and methodology, Corporate Relocation & Space Planning, Housekeeping Audits & SOP Implementation, Insure Vibration test of HK machines and audiometry test for high noise area, Staff periodic medical and uniform upkeep and maintenance, Vendor Management & Cost Optimization, Staff Hiring, Training & Performance Review, Office Administration & Front Desk Oversight, ID Access & Security Compliance, Event Planning & Internal Engagement, Hospitality Operations at lobbies and front desk coordination, Draft mail and client communications and vendor management, Landscaping vendor activity management, Pest control vendor activity management, Waste management vendor activity monitoring and control, Timely bills approval, follow up, attendance verification, attendance approval and further process for payment, Deliver hands-on training to housekeeping staff on Induction, SOPs, Do’s & Don’ts grooming, hygiene, safety, use of correct tools and client communication, Conduct regular assessments and feedback sessions to ensure service consistency, Assist in onboarding, quality checks, and troubleshooting escalated service issues across client sites, Support the training department in designing modules aligned with industry best practices, Provide refresher training and skill enhancement programs for existing staff, Oversaw nationwide soft services across branches and warehouses, Negotiated with vendors to reduce supply and AMC costs, Organized employee events to boost engagement and internal branding, Developed branch SOPs and ensured AMC/audit compliance, Collaborated with HR for real-time seating allocation and space planning, Managed access control systems and supported staff operations across sites, Supervised corporate soft services and maintained hygiene excellence, Conducted audits, staff training, and preventive maintenance coordination, Managed vendor deliverables, service level agreements, and compliance, Support property reopening with deep cleaning, inventory, and guest servicing, Ensured 7-star cleanliness all round the property, Be self-motivated & optimistic, Process-Oriented & Detail-Focused, Demonstrate leadership & interpersonal skills, Time Management & Coordination
What You'll Do.
Responsible for delivery in accordance with maintenance strategy
Responsible for assessment
procurement and management of small projects
Responsible for providing a key interface between customers and providers
Responsible for development of a service charter and SLA
Responsible for monitoring and reporting of SLAs and KPIs
Responsible for monitoring of supply partners/contractors service delivery
Responsible for financial tracking and reporting within budgets
Responsible for continuous improvement review and initiatives
Responsible for ownership and management of departmental statutory compliance
Daily Report to the Estate Manager
How You'll Work.
Team & Collaboration
providing a key interface between Estates department customers and the contracted service providers; Coordinate with appropriate team mates within external teams to facilitate services
Communication Scope
client communications
Process & Methodology
assessment, procurement and management of small projects
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Commercial Building Operations and Common Facility Soft Services Management** **The role and responsibilities include:** **Service Management:** * Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed * Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team * Responsible for providing a key interface between Estates department customers and the contracted service providers on a day-to-day basis * Responsible for development of a service charter and service level agreement to monitor key elements of the OM service * Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms * Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day-to-day basis * Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels * Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement * Responsible for ownership and management of the departmental statutory compliance plan to a
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