Western Digital
Technology
Professional1,InformationTechnology
“Professional 1, Information Technology at Western Digital. Skills: IT infrastructure, IT operations, IT security. Oversee and maintain IT operations. Provide incident resolution”
What You'll Achieve.
Elevate service delivery standards; Elevate operational efficiency; Augment user experience; Augment operational effectiveness
Industry & Context.
Problem-solving; Analytical
What They're Looking For.
Must Have
Bachelor’s Degree in Information Technology, Bachelor’s Degree in Computer Science, Bachelor’s Degree in related field
Nice to Have
Basic knowledge of IT infrastructure, Basic knowledge of networking, Basic knowledge of system administration, Eagerness to learn, Eagerness to innovate, Eagerness to grow in a global IT environment
What You'll Do.
Oversee and maintain IT operations
Provide incident resolution
Fulfill service requests
Implement IT Incident Management protocols
Escalate critical issues
Monitor IT service performance
Report IT service performance
Administer IT Security solutions
Administer Patch Management systems
Liaise with Global Network teams
Liaise with Global Server teams
Contribute to maintenance of IT systems
Contribute to enhancement of IT systems
Participate in management of IT projects
Participate in support of IT projects
Engage in process improvement initiatives
Identify opportunities to streamline processes
Identify opportunities to reduce complexity
Identify opportunities to enhance mechanisms
Contribute to ideation of IT solutions
Contribute to implementation of IT solutions
Document successful improvements
Disseminate successful improvements
How You'll Work.
Team & Collaboration
Global Network teams; Global Server teams
Communication Scope
Problem-solving skills; Analytical skills; Communication skills
Process & Methodology
Planning, Execution, Progress tracking
Applying for this Professional 1, Information Technology role?
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