ProfesionistaenDesarrollo-PM(Reciénegresado)

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary **Job summary:** _To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a**Intern (Customer Service Representative**)_ _To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a_** _Customer Service Representative_** _located in** _Flex Aguascalientes_**. __._ **What a typical day looks like:** * _Appropriately utilize system applications and resources to accurately and effectively in providing comprehensive and high-quality services for all customer needs_ * _Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers_ * _Interpret customer needs, recognize symptoms, causes and solutions._ * _Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension_ * _In charge of tracking relevant metrics and drive action items based on results KPIs._ * _Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process._ * _SOX controls knowledge validation prices, incoterms, terms of payment and agreements._ * _Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process._ * _Create CMF, MRF and PQR._ **The experience we’re looking to add to our team:** * _80% English, advance Excell preferred, resiliency preferred, basic finance preferred, basic lean preferred._ **What you’ll receive for the great work you provide:** * _Competitive Salary._