Deutsche Bank
Financial Services
ProductionSupportSpecialist,NCT
“Production Support Specialist, NCT at Deutsche Bank. Skills: Production support, Data controls, Transaction monitoring. Act as Production Support Engineer. Provide second level support”
What You'll Achieve.
Deliver high-quality transaction data; Strengthen AFC program; Improve alert quality
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis
365 days, 24/7 working model
What They're Looking For.
Must Have
5+ years Python, 5+ years SQL, 5+ years PL/SQL
Nice to Have
Cloud or Big Data environment experience
What You'll Do.
Act as Production Support Engineer
Provide second level support
Handle BAU support queries
Ensure application stability
Support incident resolution
Assist with complex incidents
Debug and implement solutions
Create and maintain documentation
Act as voice of customer
Lead and collaborate across teams
Employ data querying techniques
Create reports and intelligence
Embrace Continuous Service Improvement
Streamline support activities
Improve system availability
Enhance technical capability
Bring innovation culture
Bring automation mindset
Drive continual improvement
Improve platform hygiene
Identify training areas
How You'll Work.
Team & Collaboration
Key stakeholders; Global teams; Development teams; Product management; Cross-functional teams
Communication Scope
Written communication; Oral communication; Authoring documents; Presentation skills
Process & Methodology
Project delivery
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