MSX International
Automotive
ProductionSupportSpecialist
“Production Support Specialist at MSX International. Skills: Production support, Customer experience, Issue resolution. Identify issues. Work on issue resolution”
What You'll Achieve.
Deliver best customer experience; Build Best-in-Class experience; Service vehicles on own terms; Clearly articulated solution
Industry & Context.
Issue identification; Issue resolution; Solution identification
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 2+ years Automotive Customer Service, Knowledge of dealer service operations, Comprehensive communications skills, Proficient in Microsoft Office, Technical background, Excellent analytical ability, Excellent interpersonal ability, Excellent communication ability, Adapt communication style, Thrive in ambiguity, Add order to ambiguity, Experienced building relationships, Influence teams to take action, Earn trust of senior stakeholders
Nice to Have
Understanding of Power Apps, Excellent communication skills, Organization mind frame, Project Management mind frame, Identify customer data, Identify Dealer data, Drive decisions with data
What You'll Do.
Work on issue resolution
Provide feedback to parties
Look at processes for efficiencies
Improve processes for dealers
Resolve submitted issues
Understand submitted issues
Identify solutions for issues
Be up to date on features
Be up to date on releases
Act as voice of customer
Act as voice of dealer
Articulate solution to issues
How You'll Work.
Team & Collaboration
Bridge between field and product; Work with Operations teams; Work with Architecture teams; Work with Integration teams; Work with Production Support; Work with Site Reliability teams; Work with product analysts; Work with product managers; Work with senior leadership; Work with development teams
Communication Scope
Communicate engineering explanations; Adapt communication style
Applying for this Production Support Specialist role?
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