Agile Six
ProductionSupportSpecialist
“Production Support Specialist at Agile Six. Skills: Helpdesk, issue resolution, process improvement. Plan, prioritize, and schedule Helpdesk activities. Record any incidents and provide support”
What You'll Achieve.
ensure maximum issue resolutions within committed SLAs; track operational stability; identify actionable insights to drive continuous improvement
Industry & Context.
track and manage multiple incoming issues to resolution; connect dots; make recommendations based on trends and data; drive initiatives
Public Trust Federal security clearance, Has lived and worked in the United States for 3 out of the last 5 years, travel from time to time
What They're Looking For.
Must Have
8+ years of professional Helpdesk experience, Experience creating and/or improving Help Desk standard operating procedures, Excellent written and verbal communication skills, A high degree of situational awareness customer service orientation, Must be able to obtain a Public Trust Federal security clearance, Has lived and worked in the United States for 3 out of the last 5 years
Nice to Have
Familiarity with the US Web Design System, Experience working with government agencies, U. S. Veteran
What You'll Do.
and schedule Helpdesk activities
Record any incidents and provide support
Implement and iterate on enterprise level support processes
Build a help desk work stream
Monitor and report on key production support metrics
Provide leadership within this work stream
Communicate issues and resolutions clearly
How You'll Work.
Team & Collaboration
work collaboratively, both internally with the team and externally with clients, stakeholders, and users
Communication Scope
Excellent written and verbal communication skills; clarity and concision; Communicate issues and resolutions clearly and succinctly
Applying for this Production Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Agile Six?
Real rants from real employees. Read before you apply.